Job Advert
Flexible Location: Based throughout Scotland, NES is a remote friendly employer supporting office and hybrid working. We’re happy to talk about how you want to work.
Work Pattern: Fixed Term, Full Time, 37 hours per week
Fixed-term or Secondment** until 31st March 2026
**For NHS applicants, an NHS secondment will be offered in the first instance. For non-NHS applicants, a fixed-term or secondment would be considered.
You must have eligibility and entitlement to work in the UK which is required to be maintained throughout your period of employment.
Who We Are
NHS Education for Scotland (NES) is the national health board with statutory responsibilities to effect sustainable change through workforce development, education and training across the health and social care system in Scotland, while working at UK level with partner organisations.
NES Technology Service (NTS) has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies
The Opportunity
We are looking for a Team Lead to join our small but highly talented and growing team of Helpdesk Analysts, providing excellent customer service and technical support to both internal and external service users in Health and Social Care, primarily via a service desk. The Team Lead will play a key role in the support and co-ordination of the team, acting as an escalation point for colleagues and ensuring the day to day operation of the team runs smoothly.
Do you want to lead and support a team to ensure they are providing the best service to our users?
Do you enjoy problem solving and collaborating with others?
Do you want to play a key role in providing excellent customer service and technical support within Health and Social Care?
Do you have experience of leading and training other colleagues?
Do you have excellent communication, leadership and customer service skills?
Working within the User Support team you will have the opportunity to provide general and technical support for users of the Turas platform, NHS ePortfolios and the National Digital Platform. Our work can directly inform the development and delivery of digital services for health and care professionals, and the general public. Our aim is to ensure we are providing the best service possible for our users and constantly looking for ways to improve their experience.
Does this sound like you?
What We Love to See
A Support Team Lead can offer a broad range of skills and experience, if you can offer some or all of these, we’d love you to apply:
Strong analytical and troubleshooting skills
Experience of working in a customer service environment
Experience of leading and organising a team
Able to communicate effectively across technical and political boundaries
Good organisational skills with an ability to work within a complex and dynamic team
Can address risks and issues and know when to escalate theseDemonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary
Ability to work on own initiative, to organise and prioritise own workloads, to meet strict deadlines
Benefits Which Matter
As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:
Life-work balance - with opportunities for flexible working and hybrid working
Generous NHS pension scheme
Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review
Annual Leave - 27 Days increasing in line with service plus 8 days public holiday
NHS discounts and more
Diversity and Inclusion
Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.
We are focused on hiring the very best talent available for NES, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome.
It’s not essential to be in Team Lead role right now. You may be returning from a career break (e.g. maternity, paternity, caring for others) or returning after working in another field. Your experiences elsewhere can bring a fresh perspective to our work.
If you are considering applying and feel it would be helpful to discuss this initially, please contact Ellie Reed-Mumford (ellie.reed-mumford@nhs.scot)
Next Steps
**NHS candidates will be considered firstly on a secondment basis, and so are strongly encouraged to discuss this with their current NHS employer at the earliest opportunity, ideally prior to application.
All applicants who are shortlisted for interview will be contacted by e-mail.
In person OR online interviews (including an exercise / presentation) will take place on or between Monday 4th – Friday 8th August 2025. The information for the exercise / presentation will be sent to candidates selected for interview.
For further information please refer to the Job Information Pack below.
Unless otherwise stated the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.
If you have any queries regarding the NHS Scotland National Recruitment Portal or the recruitment process, please don't hesitate to contact our recruitment partners, the East Region Recruitment Service, at: EoS.ERRS@nhs.scot