Job Advert
On 1 April 2026, NSS and NES became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.
As part of this transformation, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) have joined to form a new organisation: Public Services Delivery Scotland. This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.
Flexible Location: Public Services Delivery Scotland is a remote-friendly employer with staff based throughout Scotland. We support office-based and hybrid working arrangements. We welcome conversations about alternative working patterns—please get in touch during the application process to discuss.
Work Pattern: Permanent, Full Time, 36 hours per week
You must have eligibility and entitlement to work in the UK which is required to be maintained throughout your period of employment.
Who We Are
PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.
We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.
The function of Technology Service is to develop and lead a programme of work and services that supports both the corporate functions that allow PSD Scotland to work and deliver its strategic objective and to deliver against Scotland's Digital Health and Care Strategy.
Technology Service (NTS) has been formed with the specific objective of consolidating PSD Scotland information-based expertise into a professional, focused centre for information and technical excellence.
It has created a strategic programme for the transformation of digital based services to allow PSD Scotland to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies.
These responsibilities relate to the core functions of PSD Scotland in the following areas:
- Design, development, and operation of a technical environment and
- Commensurate digital services to all NHS Scotland, Scottish Government and Care Sector
The Opportunity
This is an exciting opportunity to join a dynamic, innovative team, delivering impactful work to support PSD Scotland and NHS Scotland. As a Business Analyst, you will help you will lead analytical activities that enable effective design, development and deliver high‑quality digital solutions. You will work autonomously to understand business problems, explore improvement opportunities, analyse user and organisational needs, and shape the design and development of products and services. You will ensure decisions are grounded in evidence, support iterative agile delivery, and help teams deliver measurable outcomes for users and the wider health and care system.
Do you have a passion for digital platforms?
Do you have an understanding of health technology?
Do you enjoy collaborating with developers, testers and delivery managers?
Do you want to make a difference to the way technology supports health and social care in Scotland?
Do you enjoy rising to the challenge in a fast pace, complex and political environment?
Working within the National Digital Platform team at PSD Scotland Technology Service you will have the opportunity to make a real difference within health and social care, affecting national, regional and local organisations, their staff and the people in their care.
Does this sound like you?
What We Love to See
Business Analysts offer a broad range of skills and experience, if you can offer some or all of these, we’d love you to apply:
- Experience analysing business problems, defining user and business needs, and supporting the design and delivery of digital services.
- Skills in identifying areas for improvement, exploring feasible options, and analysing the effects of change
- Strong analytical and problem‑framing skills, with the ability to interpret complex information and communicate clearly.
- Experience working in agile, iterative delivery environments.
- Skills in process modelling, requirements elicitation and producing clear analysis artefacts.
- Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary
- Ability to work on own initiative, to organise and prioritise own workloads, to meet strict deadlines
Benefits Which Matter
As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:
- Life-work balance - with opportunities for flexible working and hybrid working
- Generous NHS pension scheme
- Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review
- Annual Leave - 27 Days increasing in line with service plus 8 days public holiday
- NHS discounts and more
Diversity and Inclusion
Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.
We are focused on hiring the very best talent available for PSD Scotland, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome.
It’s not essential to be in a Business Analyst role right now. You may be returning from a career break (e.g. maternity, paternity, caring for others) or returning after working in another field. Your experiences elsewhere can bring a fresh perspective to our work.
If you are considering applying and feel it would be helpful to discuss this initially, please contact Jonathan Waldheim-Ross, Head of Service (Product & Delivery) – National Digital Platform, Jonathan.waldheim-ross@nhs.scot
Next Steps
All applicants who are shortlisted for interview will be contacted by e-mail.
In-person interviews (including a presentation) will take place on Tuesday 28 April 2026 and Wednesday 29 April 2026 in Edinburgh. The presentation topic will be sent to candidates selected for interview.
For further information please refer to the Job Information Pack below.
Unless otherwise stated the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.
- Please be advised that if you are successful in being offered the role following the recruitment process, you will be expected to attend the office prior to your start date to complete face-to-face pre-employment checks. If you require any adjustments to support this, please let us know.
- To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.
For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found here.
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.
If you have any queries regarding the NHS Scotland National Recruitment Portal or the recruitment process, please don't hesitate to contact our recruitment partners, the East Region Recruitment Service, at: EoS.ERRS@nhs.scot