Job Advert
The shift pattern for this post is Monday to Friday 9am – 5pm
Senior Support Analyst
Location: Westward House Paisley PA32HL
Contract Type: Permanent
Hours: 37.5
Closing Date:
NHS Greater Glasgow and Clyde is the largest employer in Scotland. Our IT Applications service delivers 100s of IT applications ranging from 25,000 user systems (such as TrakCare, Clinical Portal) and West of Scotland regional systems (such as Chemotherapy) to smaller departmental and clinical systems. Our IT Applications teams cover service delivery; training; user support; technical support; programmes, projects and business analysis; and development of inhouse applications and integrations. We have an exciting few years ahead with significant upgrades of key systems and supporting paper-light and paper-less clinical working.
This role, within our specialist applications technical services team, is to fill a vacancy. A Senior Applications Support Analyst is needed to deliver technical support for databases, applications operations and integrations; and to provide support services to clinical users and other eHealth teams. Key technologies include Microsoft SQL and IIS based applications (from single server instances to enterprise clusters), InterSystems Cache and Ensemble based applications, Rhapsody and Ensemble integration engines, as well as multiple department/service specific bespoke applications. This post will be based at Westward House, Paisley.
You should have both theoretical and practical experience of IT systems gained through a relevant degree or diploma or equivalent practical experience. You should have experience in the specification and support of IT applications within a complex environment, and be proficient in the role of IT applications support and service delivery. You should have first and second line support experience and familiarity with large-scale SQL based systems.
The successful candidate should also have the following Behavioural Competencies
- Able to resolve complex problems working under a high pressure
- situation.
- Able to communicate clearly about technical solutions and problems with
- non-technical users.
- Work closely with other team members and eHealth staff and 3rd parties
- and collaborate with project teams.
- Able to represent the team at meetings involving senior managers and
- non eHealth staff
- Exposure to IT within the Health Service would be advantageous
Informal Contact: Steven Bell, 0141 2784715, Steven.Bell@ggc.scot.nhs.uk
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
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