Job Advert
Looking for a rewarding Career in the NHS with enhanced salary and benefits package?
The NHS is the largest employer in Scotland!
Who We Are:
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services
Where We Are:
Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This role can be based in our Lumina Centre More details and centre addresses can be found within the job pack.
This Role: Service Support Coordinator
This role will provide support to services within an NHS 24 contact centre environment. As a Service Support Coordinator, you will support your NHS 24 colleagues to ensure the delivery of effective and appropriate care is being provided at all times
Shift patterns available:
The 37.5 hour post involves shift working. At this time we provide a service between 8am and 8pm Monday to Friday. This post will also require weekend working and public holiday working. The working pattern can change, although, sufficient notice would be provided.
Our Enhanced Salary Package
NHS 24 offers a complete benefits package, with a permanent contract on Band 4 £25,914 - £28,187 (pro rata for part-time hours).
Competitive salary enhancements for working unsocial hours are in addition to the above basic starting salary, this means that the following hourly rates would be applicable.
- Basic Hourly Rate of £13.25
- Saturday / After 8pm Weekday Hourly Rate of £17.23
- Sunday / Public Holiday Hourly Rate of £21.20
*Placement on salary scale is dependent on confirmation of previous relevant NHS service. NHS 24 shift patterns command an average uplift of 33% in addition to the basic salary shown. Dependent on individual shift patterns, this information is indicative only, and cannot be taken as guaranteed.
Additional Benefits
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development.
As an NHS Scotland employee, you will be entitled to:
- 35 days annual leave (rising to 41) pro-rata
- development opportunities including study bursaries, e-learning and classroom-based courses
- enhanced pay for working during out of hours period (see above)
- enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
- HELP, employee support and assistance
Interested?
Please download the Job Pack for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
The closing date for submitting your completed application is 31st January 2023 at midnight.
Recruitment Timeline (subject to change)
Advert closing date | At 23:59 on 31st January 2023 |
Shortlisting finalised by hiring manager | by 1st February 2023 |
Interviews to be held | 14th February 2023 |
Induction | Inductions will be April 2023 |
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
