Job Advert
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
We are looking to recruit a full-time, Higher Clerical Officer for the Surgical Department at University Hospital Wishaw.
Please note this is a fixed-term post for 12 months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have a written agreement from their line manager to be released on a secondment before applying for the post.
JOB PURPOSE
- The post holder is required to provide a comprehensive reception and administrative service within the Acute Emergency Department ensuring patients are admitted to the department, efficiently and accurately recording demographics, and details of injury/illness, and providing a high level of customer care. The post holder will also liaise closely with the Emergency Department clinical and nursing team, supporting them and ensuring nursing staff are informed if a patient is in obvious distress. The post holder will also liaise closely with the Scottish Ambulance Service, and other relevant departments to ensure an efficient and effective service provision.
- As a first point of contact, the post holder will provide a friendly, respectful and efficient service to patients, relatives and visitors either face to face or by telephone. The post holder will receive patient enquiry calls for the hospital, answering and re-directing as necessary.
- The post holder will undertake the scanning process for Emergency Department paper records, to ensure good data quality of the scanned electronic patient record.
KNOWLEDGE, TRAINING AND/OR EXPERIENCE REQUIRED TO DO THE JOB
- Educated to SVQ III or equivalent or Highers or equivalent experience with previous NHS Administrative experience
- Excellent customer care skills and good interpersonal skills, including an ability to communicate effectively and empathetically with patients and staff at all levels.
- Computer literate and good keyboard skills.
- Experience in multi-tasking as the post holder is responsible for activities such as answering queries, progress chasing, and task-related problem solving, all acquired through experience and vocational learning.
- Knowledge of Confidentiality and Data Protection.
- Knowledge of handling and moving skills.
- Ability to work as part of a team and on own initiative (working alone).
- Knowledge of processes to enable working across a range of systems including outpatient and waiting list systems.
- Knowledge of processes to enable appropriate booking of clinics, and system knowledge to enable cancelling and re-booking of appointments as requested.
- The ability to multi-task at all times ensuring the smooth running of the A&E reception at all times 24/7.
- Understanding and working knowledge of Data Protection while dealing with police, ie what information can be released.
- Understanding and working knowledge of medical terminology.
- Ability to work under constant pressure.
Informal enquiries regarding the post will be welcomed by karen.donnelly@lanarkshire.scot.nhs.uk
For queries regarding the application form or recruitment process only, please contact tracy.watson@lanarkshire.scot.nhs.uk stating the job title and reference number in the subject. Please note: all job-related queries must be directed to the informal contact noted above.
Please note: we anticipate a high level of interest in this position and may close the advert once sufficient applications are received. Please complete and submit your application early.
‘In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.
*Care-experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit.’
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interviews may be considered for similar vacancies in alternative locations.
Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence
NHS Lanarkshire has a legal obligation to ensure that it does not employ any Worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigration. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information at www.bia.homeoffice.gov.uk. Skilled worker Visas and all current immigration rules are available at www.gov.uk
