Job Advert
Contract & Service Manager
About the Organisation:
An opportunity has arisen for the role of Contract & Service Manager to support National Services Scotland in managing the suppliers and contracts of national clinical and business IT applications, to ensure that fit-for-purpose, highly available, value for money IT services are delivered to NHS Scotland.
As part of the Contract and Vendor Management Team, the successful candidate will have a successful track record in managing public or private sector IT, either in commissioning or delivering IT services, in project management, or directly in contract and supplier management.
As a vital part of NHSScotland, NHS National Services Scotland’s mission is to enable and support the delivery of better health and better care, working in partnership. We do this by providing a range of specialised support services that enable NHS Boards to focus their efforts on delivering health improvement and patient care.
The Post:
The Contracting, Vendor and Service Management Team (CVSMT) provides expert advice and services across the National Health Service in Scotland and is part of the DaS SBU.
The role of the DaS SBU is to support the NHS Scotland national eHealth agenda through the effective delivery of IM&T products and specialist services that will enable clinical process and efficiency improvements across Scotland. This includes the delivery of IM&T services, systems, data and contracts which enable cross-Board/ boundary integration, workflow, information sharing, cost efficiency realisation and collaboration.
The CVSMT is the principal point of contact between NHS Scotland and the Suppliers of a range of National IT Service contracts, which embrace business and clinical systems at both national and local levels.
The Contract & Service Manager will lead on the technical and contractual activities that enable the provision of services. Principal responsibilities will be to:
- Establish and develop constructive working relationships between all NHS bodies and service providers for area of responsibility to ensure that best value is delivered from the various national contracts;
- Provide expert contract management and technical advice to colleagues in NHS Scotland;
- Ensure that appropriate technical and contractual review and analysis is conducted for projects and provide advice to those projects as required;
- Monitor service delivery and intervene where agreed standards fail to be delivered;
- Ensure that the technical solutions and architecture proposed by service providers fits with the Architecture proposed by SGHD and that technical solutions proposed make optimum use of existing services and systems;
- Adopt and implement best practice from Office of Government Computing in Project Governance and Gateway reviews;
- Understand the current state and future trends of the IT industry and trends within the NHS to identify best practice, and through internal/external networking with colleagues/suppliers, help ensure that future business requirements can be met and supplier solutions optimised.
The Candidate:
The post holder should ideally:
- Hold a degree in a relevant subject plus relevant postgraduate qualification or have equivalent experience and hold a recognised qualification in appropriate fields e.g. IT Services Procurement/Contracting, Project Management (Prince 2), IT Service Delivery (ITIL);
- Be experienced in one or more of the following: Planning, Delivery and Provision of IT Services, Contracting / Procurement of major IT Services; Project Management;
- Have a proven track record of achievement in the application of IT in healthcare and on contracting IT services;
- Exhibit excellent organisational, interpersonal and communication skills at a senior level;
- Be able to demonstrate initiative, analysis skills, good problem-solving ability, report writing and experience in conflict resolution in a complex situation.
Location and Working Pattern:
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits:
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.
Further information:
For an informal discussion on the post, please contact Robert Hutton, Contracts Manager on 0131 275 7588 / 07747 565272, or Rob Robson, Contract Manager, on 0141 282 2193
Closing date for completed applications is Monday 31st July
Further information on NSS is available from: www.nhsnss.org
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.