Job Advert
Looking for a rewarding Career in the NHS with enhanced salary and benefits package?
The NHS is the largest employer in Scotland!
Who We Are
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
This Role: Resourcing & Planning Specialist
Are you an experienced resource planner with a breadth of experience within a contact centre environment?
Can you evidence strong technical knowledge of forecasting, scheduling, and shrinkage management?
NHS 24 are looking for two experienced Resource and Planning Specialists to join us within our West Regional Centres (Hillington or Cardonald) with 1 permanent post and 1 fixed term for 12 months, to support with forecasting and planning across the national NHS 24 estate with circa 1000+ staff members. Covering a range of services, inbound, outbound, and back office. The successful candidate will be a specialist in a range of forecasting, resource modelling and scheduling approaches. They will provide NHS 24 and associated services with subject matter expertise to enable all services and channels to select the optimum and most efficient and effective approach to resource planning.
NHS 24 supports Hybrid Working for this role. This is an 'in hours' role for 37.5 hours per week. The above would include working Public Holidays which may fall on mid-week days, for which enhancements would be paid.
Key Responsibilities
- Support the Operational Planning Manager to scope and review all potential new strategic operational service initiatives, across all channels calculating the specific FTE requirements, but also recommending the optimum deployment approach. This may involve the integration / expansion of an existing skill set, or the introduction of a new one within or across multiple services
- Recommend and build the most appropriate workforce / capacity planning models to derive the overall Strategic Workforce Plans for all NHS 24 front-line services
- Delegate authorised signatory for the authorisation of timesheets and department overtime. In addition the management and approval of excess hours, for all service areas, within agreed budget levels
- When appropriate, deputise for the Operational Planning Manager
- Continually look to identify ways in which the resource planning team can continue to develop the knowledge of Senior managers in the interpretation of performance and planning data
The successful applicants will be:
- Educated to degree level and have extensive knowledge & experience of specialist resource planning within a Contact Centre environment, which includes forecasting, scheduling, and shrinkage management
- Be able to evidence specialism in the field of Resource Planning
- Have extensive experience of various approaches to shift / rota scheduling and management
- Be a strong proficient user or workforce management systems
- Be analytical, a strong problem solver and decision maker with stakeholder skills whilst communicating excellently both written and verbally
- Have the ability to create a variety of workforce / capacity planning models using contact centre modelling calculations and formulas
- Hold significant experience of working in a pressurised environment, delivering to tight deadlines, and provide input as high at Senior Management / Director level
- Have a high level of PC literacy, particularly with strengths in Microsoft Office applications, advanced Excel skills and evidence a highly numeric, fast thinking approach
Benefits
NHS 24 offers a complete benefits package, with a permanent or temporary contract on Band 7 £46,244 - £53,789 (pro rata). Placement on salary scale is dependent on confirmation of previous relevant NHS service. We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:
- 35 days annual leave (rising to 41) pro-rata
- development opportunities including study bursaries, e-learning and classroom based courses
- enhanced pay for working public holidays
- enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
- HELP, employee support and assistance
Interested?
Please download the Job Pack for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
The closing date for submitting your completed application is 23rd of May 2023 at midnight.
For more information on NHS 24 and our vacancies, please see our microsite with the link: https://careers.nhs24.scot/
Advert closing date | At 23:59 on 23rd of May 2023 |
Shortlisting finalised by hiring manager | by 30th of May 2023 |
Interviews to be held | by 13th of June 2023 |
*The above timelines are subject to change.
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
