Job Advert
Looking for a rewarding Career in the NHS with enhanced salary and benefits package?
The NHS is the largest employer in Scotland!
Team Manager
Are you an experienced Team Manager looking for a new opportunity?
Would you describe yourself as a motivated and passionate leader who is committed to leading a team by example?
Can you demonstrate the ability to evaluate performance and analyse data to support performance management?
Who We Are
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services
Where We Are:
Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This post will be based in our Clyde Contact Centre.
The Role…..
NHS 24 are looking for an experienced Manager to become part of a multi-disciplinary team. A role where you can make a real difference to people’s lives with a career that is exceptionally rewarding.
The Team Manager will provide visible and accessible leadership to staff within a clinical contact centre environment, managing their own team of direct reports.
Provide supervision on the use of the protocols and processes together with general management support, both at team and shift management level to staff who are working within a patient facing environment.
Key Responsibilities:
- Play a pivotal role within the management team to support Front Line staff across a number of patient facing services to ensure that patients and the public are first in everything NHS Scotland does
- Support the management and development of 12 – 15 direct reports
- Handling escalated calls that come through the service
- Lead by example, supporting and encouraging others to succeed
- Reviewing processes and suggesting areas for improvement with a focus on ensuring all patients are being directed to the appropriate clinical service
- Supporting with all aspects of HR including absence management and time sheet authorisation
The successful applicant will:
- Previous experience of managing a Team, preferably within a Contact Centre environment
- Excellent communication skills
- Be able to demonstrate the ability to support, guide and develop a team to achieve operational KPI’s
- Educated to a minimum of National 5 level
- Enthusiastic approach with a professional manner
- Performance management experience
- Strong analytical skills with the ability to interpret data/KPI’s to support performance management
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the successful of the organisation.
Interested?
Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
The closing date for submitting your completed application is 6th June 2023 at midnight.
Advert closing date | At 23:59 on 6th June 2023 |
Shortlisting finalised by hiring manager | By 7th June 2023 |
Interviews to be held | By 19th June 2023 |
For more information on working with NHS 24 please visit : https://careers.nhs24.scot/
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
