Job Advert
Please note this is a fixed term post for 12 months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.
We have an exciting opportunity for an Infrastructure Engineer to join our team based at NHSL Headquarters, Kirklands working 8am to 6pm shifts.
The post holder will support the IT Infrastructure systems in providing technical input for the implementation and support of all computer systems within the remit of IT Infrastructure. The post holder will work together with colleagues and users in NHSL and other external agencies to provide technical support for all desktop hardware and software.
The successful candidate will be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department. In addition, they should preferably have additional technical training and certification in relevant technical skills and products as well as experience in a health service environment.
The post holder may be required to participate in the eHealth on-call support service which provides first line support for 24/7 IT systems in NHSL.
The post requires an individual who can demonstrate a high level of technical knowledge in the following areas;
--- MS Windows Operating Systems.
--- MS TCP/IP networking protocols and management
--- MS Office
--- Remote desktop support software
--- Desktop Management suites
--- Security backup applications
--- PC hardware diagnostic tools
--- Basic network fault diagnostic tools
The post requires an individual who can demonstrate the following skills;-
- Planning and organisation
- Ability to manage workload, prioritise and assist in the completion of routine and project workloads
- Strong organisational skills
- Communication
- Proven skills of empathy with staff
- Strong documentation skills
- Ability to absorb and retain information quickly
- Ability to communicate technical solutions in a user-friendly language to non-technical staff
- Excellent customer service orientation
- Teamwork
- Demonstrate ability to work effectively in a team with both technical and user colleagues
Applicants must hold an unendorsed full UK driving licence and have own car to successfully perform job function duties.
Informal enquiries regarding the post will be welcomed by Mick Miller, eHealth Customer Services Manager, at mick.miller@lanarkshire.scot.nhs.uk
For queries regarding the application form or recruitment process only , please contact jane.davies@lanarkshire.scot.nhs.uk stating the job title and reference number in the subject. Please note: all job related queries must be directed to the informal contact noted above.
Please note: we anticipate a high level of interest in this position and may close the advert once sufficient applications are received. Please complete and submit your application early.
‘In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit.’
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence
NHS Lanarkshire has a legal obligation to ensure that it does not employ any Worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information at www.bia.homeoffice.gov.uk. Skilled worker Visa and all current immigration rules are available at www.gov.uk
