Job Advert
The Role
To directly provide an application support service to new and existing users of eHealth based systems within NHS Lanarkshire, predominantly within the services specified in the Systems section below.
The work of the post holder will be directed by the senior post holders and direct line manager of the team.
The post holder will be a competent user of the supported eHealth systems in use with the services below and will therefore be in a position to support users in these systems once the users have received formal classroom based training and appropriate facilitation.
To perform routine clerical activities and administration tasks in order to assist the senior post holders and direct line manager of the team with routine tasks such as setting up new user accounts etc.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
- Educated to HNC level in an IT related subject.
- At least 2 years’ experience of working in a clinical or IT support environment.
- Ability to work in a team setting and to be able to construct good working relationships with other team members.
- The ability to communicate effectively with clinical staff and immediate colleagues.
- Attainment of a basic level of computer literacy i.e. regular user of software such as Microsoft Office Word, E-Mail, electronic diary etc.
- The post holder must be able to drive and hold a current UK driving license.
It would be great if you also have
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Evidence of continuous professional development e.g. study days, courses, postgraduate qualifications, Industry qualifications.
2 years successful experience in an IT technical support role within an IT department
Excellent customer service orientation
Excellent communication and interpersonal skills
Ability to work effectively with internal and external technical and non technical colleagues
Proven workload planning skills and ability to successfully handle multiple work tasks
Highly self motivated and self directed
Contract type
Permanent
Full time
37.5hours
Location and Working Pattern
This role will be based in Kirklands - NHSL Headquarters.
The working pattern for this role is Monday - Friday.
Looking to find out more?
If you’re looking to find out a bit more, then we would love to hear from you!
Please contact Asim Mohammed, GP on asim.mohammed@lanarkshire.scot.nhs.uk.
For enquiries regarding the application form or recruitment process, please contact Mackenzie Logan, Recruitment Administrator on mackenzie.logan@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email)
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshire’s benefits include:
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A minimum of 27 days annual leave increasing with length of service
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A minimum of 8 days of public holidays
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Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
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Paid sick leave increasing with length of service
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Occupational health services
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Employee Counselling services
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Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.
Additional Information for Applicants
- Posts close at midnight on the indicated date
- For help to complete an application on JobTrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
- Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately
- Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates
- Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues
- We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
- Once you have submitted your application form you will be unable to make any amendments
In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.
We anticipate a high level of interest in this position and may close the advert once sufficient applications are received. Please complete and submit your application early.
*Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit.
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Please note for all vacancies where a driving licence is required this, must be a full UK/EU/EEA licence.
NHS Lanarkshire has a legal obligation to ensure that it does not employ any Worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information at www.bia.homeoffice.gov.uk Skilled worker Visa and all current immigration rules are available at www.gov.uk