Job Advert
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
An exciting opportunity has arisen within Greater Glasgow & Clyde (GG&C) for an experienced Support Manager to join our eHealth Mail & Directory team. Applicants must be able to provide evidence of significant experience of supporting Microsoft platform technologies including Active Directory, Exchange & Outlook, Server storage and O365. Applicants must be able to lead a team of technical specialists team and have a proven track record of resolving complex technical issues.
Specifically:
• To directly manage members of staff comprising technical specialists in their respective fields.
• To provide technical leadership and knowledge to the Mail & Directory team
• To influence, through analysis and negotiation, the introduction of new applications and technologies within NHSGGC and ensure appropriate support processes are documented and performed.
• To ensure NHSGG&C have adequate technical skills to support current and future technologies Microsoft Mail and storage technologies
• To develop and manage the implementation of the procedures and management policies required to support the delivery of the IT service. You should be educated to degree level with a relevant post-graduate standard or equivalent IT professional qualification with significant demonstrable IT Operational experience. You should be qualified in ITIL (Professional Best Practice Qualifications used in Technology Services).
You will be required to demonstrate leadership experience within an extensive highly developed operational environment, with evidence of successfully managing teams (directly or via matrix management) and extensive breadth of knowledge of the workings of the modern NHS in Scotland. Competencies including excellent team‐working and communication skills, written as well as verbal, leadership and organisational skills, commercial awareness, customer focus, analytical and planning skills; ability to present and engage at a high level managerial or clinical audience are required. A proven track record of being able to work under pressure and using own initiative and to multi‐task and manage complex projects simultaneously is essential as is experience of working across organisational and/or professional boundaries and ability to communicate at all levels.
Informal Contact: Paul Cairns, Direct User Support Manager, e-mail address: paul.cairns2@ggc.scot.nhs.uk
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
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