HR Case Coordinator

HR Case Coordinator

Are you an experienced HR Coordinator or Administrator looking for a new opportunity?

Do you have experience of working in a fast-paced environment within a large organisation?

Are you passionate about engaging with others and working as part of a team to achieve shared goals?

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services

Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This post will be based in our Lumina Regional Centre. NHS 24 also supports Hybrid Working for this role.

The Role

NHS 24’s Employee Relations Team are recruiting for a HR Case Coordinator post. This is a vital role within the ER team and a good learning opportunity for anyone interested in building on their skills, knowledge, and experience in Employee Relations. 

Key Responsibilities

The post holder will provide HR case management administrative support to the Business Partners and HR Advisors for all Employee Relations matters.

The post holder will;

• Support the delivery of a professional and proactive HR service meeting the needs of the service users
• Support with delivering an effective Employee Relations service to all NHS 24 employees and potential employees across all geographical sites
• Liaise with the ER Team in the analysis and preparation of HR Management Information reports on a range of topics such as sickness absence and turnover where required for an ER case
• Assist in delivering an effective Employee Relations and Occupational Health service to all NHS 24 employees and potential employees across all geographical sites
• Assist in the continuing development of Employee Relations including Occupational Health case management, identifying more effective ways of working
• Act as a central point of contact for the Employee Relations Team, therefore, will be required to maintain good working relationships and regular communication with all other areas across NHS 24
• Monitor administrative processes to ensure the efficiency and quality of the delivery of Employee Relations cases, actively recommending and implementing potential changes/improvements to existing processes and procedures as required
• Coordinate a variety of meetings, producing agendas, recording, and producing formal minutes.  In addition, tracking follow-up actions to completion, which will support the effective operation of the groups and the team
• Various other responsibilities, please read the job pack for full details

Successful Applicant will:

• Be able to work on own initiative and prioritise workloads
• Have admin experience within an HR Department and knowledge of administrative and HR procedures
• Communicate and influence verbally and in writing with a variety of individuals with differing levels of understanding
• Be able to work autonomously or as a fully supportive and integrated team player contributing to effective performance in achieving strategic goals for the Department
• Hold a certificate in Personnel Practice, HND or have equivalent experience

Benefits

NHS 24 offers a complete benefits package, with a permanent contract on Band 4 £27,598 - £30,019 Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

• 35 days annual leave (rising to 41) pro-rata
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.

Interested?

Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application. 

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce.  We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies