Job Advert
The Role
We need you to supervise an administrative team of secretaries and administrative clerks and to provide a comprehensive administrative support to a team of clinicians, enabling clinicians to operate effectively and efficiently. Ensure the work of the administrative team is carried out in accordance with NHS Lanarkshire’s standard operating procedures.
You will take primary responsibility for organising theatre schedules for your speciality (or specialities) to make optimum use of the available capacity. All work should be carried out in accordance with standard operating procedures (including waiting time guarantees for patients).
- Coordination of multi-disciplinary and complex departmental rota
- Promote and ensure a high standard of patient scheduling within a centralised service.
- Assist in the provision of administrative support of external waiting list initiatives; insourcing and outsourcing
- Advise on pressures within the service so that resources can be allocated appropriately to improve overall service delivery. This will require the post-holder to be able to analyse, collate and summarise complex data and data audit. Working knowledge of Milan, Tolero and Microsoft Excel essential.
- Coordination of community glaucoma service which involves overseeing the safe discharge of patients from secondary care into a community setting
- Responsible for analysis and validation of outpatient elective waiting lists.
- Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
- Co-ordinate and contribute to quality improvement projects as required by the service
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
- A comprehensive knowledge of NHSL systems to include Trakcare, Clinical Portal, SCI-Gateway, Milan and Microsoft packages.
- Comprehensive knowledge of waiting lists and Waiting Times Targets to ensure clinics are booked effectively and sessions utilised to capacity.
- The ability to effectively communicate with and provide support to clinicians in matters of outpatient scheduling.
- The ability to manage a diverse workload working within time restraints
It would be great if you also have
- An ability to think innovatively and contribute to discussions relating to service improvements
- Enthusiasm, motivation, initiative and a positive outlook
- The ability to work collaboratively within a diverse team and be responsive to change within challenging timescales.
Contract type
Permanent
Full time - 37.5 hours
Location and Working Pattern
This role will be based in Ophthalmology Department within University Hospital Hairmyres.
The working pattern for this role is Monday to Friday
Looking to find out more?
If you’re looking to find out a bit more, then we would love to hear from you!
Please contact Adelle Elliott, Business Support Manager on Adelle.Elliott@lanarkshire.scot.nhs.uk
For enquiries regarding the application form or recruitment process, please contact Deborah Kelly, Recruitment Administrator on Deborah.Kelly2@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email)
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshire’s benefits include:
A minimum of 27 days annual leave increasing with length of service
A minimum of 8 days of public holidays
Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
Paid sick leave increasing with length of service
Occupational health services
Employee Counselling services
Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.
Additional Information for Applicants
- Posts close at midnight on the indicated date
- For help to complete an application on JobTrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
- Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately
- Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates
- Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues
- We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
- Once you have submitted your application form you will be unable to make any amendments
In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.
We anticipate a high level of interest in this position and may close the advert once sufficient applications are received. Please complete and submit your application early.
*Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit.
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Please note for all vacancies where a driving licence is required this, must be a full UK/EU/EEA licence.
NHS Lanarkshire has a legal obligation to ensure that it does not employ any Worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information at www.bia.homeoffice.gov.uk Skilled worker Visa and all current immigration rules are available at www.gov.uk