Workforce Data and Digital Analyst

Workforce Data and Digital Analyst

Are you experienced in people analytics, specifically in the provision, analysis, and presentation of Management Information?

Can you demonstrate a background in identifying and investigating data trends and anomalies?

Are you an excellent communicator with strong stakeholder engagement skills?

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services

Where We Are:

Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This post will be based in our Lumina Regional Centre. NHS 24 also supports Hybrid Working.

The Role…..

The post holder will play a key role in maintaining and developing the reporting tools and workforce data warehouse which is used to collect, store, and publish workforce data toenabletheproductionofinternalandexternalreports.

You will support the Workforce Digital Transformation Lead in the utilisation and development of software which will enhance data retrieval, transformation, analysis, and interpretation to support the ongoing enhancement of people analytics and insight driven decision making.

Key Responsibilities:

• Key role in ensuring the data held across workforce systems remain accurate by implementing and overseeing a national quality control system
• Work with technology providers ensuring all workforce systems are operating without issue
• To ensure all workforce information is robust, accurate and accessible to users and to support the on-going development of the NHS 24 workforce reporting suite
• Responsible for the design, development and implementation of reports, dashboards, and workforce KPI’s for key stakeholders in line with identified requirements
• Work closely with NHS 24 managers, the wider Workforce Directorate, and other key stakeholders to fully understand and deliver their reporting requirements
• Support the Workforce Digital Transformation Lead to shape the Workforce Directorates data infrastructure, inclusive of data-warehousing, reporting, and analytics platforms
• Analyse key workforce trends to determine projections based around current and future workforce needs
• Provide Workforce Information reports and papers for the Executive Management Team and Senior Management, providing complex workforce information and analysis of it
• Standardise and automate workforce processes to improve efficiencies and give our teams more capacity to progress activities that enhance the employee experience
• Support the Workforce Digital Transformation Lead in exploring how to best utilise technology and digital solutions to deliver a great HR service to the workforce, including electronic forms, workflows and integrations
• Implementing quality control systems, processes, and schedule of improvements to ensure that all digital and reporting solutions are fit for purpose.

Successful applicant:

• Relevant experience in people analytics e.g., in the provision, analysis and presentation of management information including designing workforce reports/dashboards/SharePoint sites
• Proven ability to identify and investigate data trends and anomalies, drawing on cross-functional expertise where required
• Excellent communication and presentation skills
• Excellent IT skills, allowing sound knowledge in the prioritisation of potential rollout of new technological advances, and judgement in the recommendation of proposed avenues of approach to those advances
• Proven project management experience, with the ability to deliver on time
• Strong knowledge and skills in management information packages, databases and spreadsheets with evidence of expertise in interpreting, analysing and presenting data

Benefits:

NHS 24 offers a complete benefits package, with a permanent contract on Band 5 (£30,229 - £37,664) Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

• 35 days annual leave (rising to 41) pro-rata
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance

Interested?

Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application. 

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce.  We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.