Senior Charge Nurse (Supporting Cancer Treatment Helpline Service)

Senior Charge Nurse – Band 7

Are you an experienced Nurse practitioner looking for the next step in your career?

Are you focused on delivering an exceptional level of patient care?

Are you passionate about managing people and ensuring objectives are met?

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

Where We Are:

Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This Senior Charge Nurse vacancy is available in our Aberdeen Centre.

This Role:

As NHS 24 progresses with its Organisational improvement plan we are looking to offer a unique and inspirational experienced nurse(s) an opportunity to take forward our plan for Unscheduled Care with a specific focus on the Cancer Treatment Helpline Service, helping to bring to life our organisational values of: care compassion, dignity, respect, quality and teamwork. 

The work will involve leading the Cancer Treatment Helpline Service across all NHS 24 sites, liaising with oncology teams throughout Scotland and ensuring staff are adequately trained in the UKONS tool.

There will be a requirement to support the wider NHS 24 service and as such you will work with your service delivery colleagues to provide clinical leadership within a contact centre supporting the NHS 24 unscheduled care service.

• Provide clinical and professional leadership to the multi-disciplinary team
• Be accountable for the effective implementation of individual performance management, mentorship, preceptorship Ensure clinical governance processes are implemented in accordance with NHS 24 policy
• Effective leadership and management to the multidisciplinary team to support delivery against NHS 24 organisational performance indicators
• Assume delegated responsibility for the management of the virtual NHS 24 service and monitoring of the operational environment in the absence of a Clinical Services Manager (CSM)
• Responsible for the delivery of safe, effective and person-centred care, providing clinical and managerial leadership to facilitate the delivery of the Leading Better Care (LBC) ambitions:
• Ensure safe and effective clinical practice
• Enhance the patients’ experience of care
• Contribute to the delivery of the organisation’s objectives
• Participate in the recruitment of front-line staff
• Participate in research and development projects as appropriate

Who are we looking for?

• First level nursing qualification (appropriate part of NMC Register relevant to area) with first degree or evidence of continuing professional development equivalent to level nine of Scottish Credit and Qualifications Framework (SCQF) as a minimum
• Extensive post registration experience preferably within two health care settings, experience of unscheduled care would be an advantage
• Skills and competencies associated with post registration experience and/or demonstrate expert clinical and professional practice developed through experience and theoretical knowledge
• Knowledge of relevant NHS/Healthcare national and local standards / drivers / challenges impacting on area of work
• Ability to maintain professional and personal credibility across all staff groups
• Ability to lead teams, lead practice, inspire others and with evidence of continuous professional development drive through change and new ways of working
• Personal motivation and enthusiasm for the development of nursing, patient care and the enhancement of the patients’ experience of care and journey
• Experience of analysing and interpreting data to plan resources effectively

Working patterns

The shift pattern availableis 24 hours.

Our Enhanced Salary Package

NHS 24 offers a complete benefits package, with a permanent contract on Band 7 £46,244 - £53,789* (pro rata for part-time hours).

Competitive salary enhancements for working unsocial hours are in addition to the above basic starting salary, this means that the following hourly rates would be applicable.

• Basic Hourly Rate of £23.65
• Saturday / After 8pm Weekday Hourly Rate of £30.75
• Sunday / Public Holiday Hourly Rate of £37.84

*Placement on salary scale is dependent on confirmation of previous relevant NHS service. NHS 24 shift patterns command an average uplift of 33% in addition to the basic salary shown.  Dependent on individual shift patterns, this information is indicative only, and cannot be taken as guaranteed.

Additional Benefits

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development.

As an NHS Scotland employee, you will be entitled to:

• 35 days annual leave (rising to 41) pro-rata
• development opportunities including study bursaries, e-learning and classroom-based courses
• enhanced pay for working during out of hours period (see above)
• enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance

Interested?

Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application. 

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

Please visit our NHS 24 career website: https://careers.nhs24.scot/