Job Advert
Recruitment Event - Team Manager
Are you an experienced Team Manager looking for a new opportunity?
Would you describe yourself as a motivated and passionate leader who is committed to leading a team by example?
Can you demonstrate the ability to evaluate performance and analyse data to support performance management?
As NHS 24 are currently recruiting for Team Managers to join our centre in South Queensferry, we are hosting a session to allow you to find out more about these fantastic career opportunities.
𝐖𝐡𝐚𝐭: The events will last approximately an hour and a half and will be a chance to find out more about the roles and our organisation. There will also be an opportunity to speak to existing members of staff and to ask any questions.
𝐖𝐡𝐞𝐧: Monday 22nd January 2024 at 10am
𝐖𝐡𝐞𝐫𝐞: NHS 24, 2 Ferrymuir, South Queensferry, EH30 9QZ
𝐖𝐡𝐨: These positions are open to anyone who has previous experience of managing a team, preferably within a contact centre environment.
𝐇𝐨𝐰: Book your space by clicking the links below. Spaces are limited, so book now to avoid disappointment.
Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity.
The Role…..
NHS 24 are looking for an experienced Manager to become part of a multi-disciplinary team. A role where you can make a real difference to people’s lives with a career that is exceptionally rewarding.
The Team Manager will provide visible and accessible leadership to staff within a clinical contact centre environment, managing their own team of direct reports.
Provide supervision on the use of the protocols and processes together with general management support, both at team and shift management level to staff who are working within a patient facing environment.
Key Responsibilities:
- Play a pivotal role within the management team to support Front Line staff across a number of patient facing services to ensure that patients and the public are first in everything NHS Scotland does
- Support the management and development of 12 – 15 direct reports
- Handling escalated calls that come through the service
- Lead by example, supporting and encouraging others to succeed
- Reviewing processes and suggesting areas for improvement with a focus on ensuring all patients are being directed to the appropriate clinical service
- Supporting with all aspects of HR including absence management and time sheet authorisation
The successful applicant will:
- Previous experience of managing a Team, preferably within a Contact Centre environment
- Excellent communication skills
- Be able to demonstrate the ability to support, guide and develop a team to achieve operational KPI’s
- Educated to a minimum of National 5 level
- Enthusiastic approach with a professional manner
- Performance management experience
- Strong analytical skills with the ability to interpret data/KPI’s to support performance management
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the successful of the organisation.
Please visit our NHS 24 career website: https://careers.nhs24.scot/
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.