Job Advert
SCOTTISH AMBULANCE SERVICE
West ACC – Cardonald
East ACC – Norseman House
North ACC – King Duncan House
MPDS Quality Auditors x 3 (AFC Band 4)
The Ambulance Control Centres are responsible for receiving and managing 999 calls and medical requests for transport throughout the whole of Scotland. We dispatch a range of assets in response to over 450,000 emergency incidents each year and offer clinical advice and support to patients in line with the current service strategy.
The Ambulance Control Centres use Medical Priority Dispatch System (MPDS) to ensure that supportive care and advice is given to patients prior to an ambulance response arriving on scene and ensure patients and stakeholders receive the most appropriate and safest response for their needs.
An opportunity has arisen within all ACC locations for staff to apply for the role of MPDS Quality Auditor and help to raise the profile of the MPDS system and its use in the emergency dispatch environment.
Reporting to the ACC Learning and Development Managers and working alongside the Practice Developers and service delivery teams, the post holder will undertake audit work using specialised software to provide up to date feedback to Emergency Call Handlers on the quality of care and service they are providing to patients. The post holders will also provide Quality Assurance information to ACC Management Teams about the learning and development needs of staff as they present and will contribute to the education and learning of staff through targeted CDE programmes.
We are looking for fully licensed and qualified Emergency Call Handlers who can demonstrate excellent understanding and knowledge of the MPDS system. Applicants should be able to demonstrate excellence in their personal compliance through the AQUA reporting system to apply for this role. They should also have excellent verbal/written communication and IT skills along with a keen eye for detail.
Applicants are advised that this post is Monday to Friday with unsocial and weekend hours by agreement as and when required to maintain service delivery. Flexibility around agile working can be considered using a blended model of working both from home and on site if desired. Full and part time hours will be considered. Informal enquiries are encouraged by contacting Isobel Donaldson, ACC Learning & Development Manager by email to Isobel.donaldson@nhs.scot or Shaun Johnson, ACC Learning & Development Manager by email to Shaunbarry.johnson@nhs.scot.
NHS Scotland is reducing their full-time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period, for which you would be paid, until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns, please contact the Hiring Manager.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.