Job Advert
186139 Customer Service Advisor
About the Organisation:
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHS Scotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.
The Post:
This is a challenging opportunity to help harness the buying power across the NHS in Scotland. National Procurement, the Procurement Centre of Expertise for Health, works in collaboration with Health Boards to ensure the highest level of patient care through the provision of a wide range of goods and services via a series of best value National Contracts and Distribution Services
Your role will be to liaise with customers on all aspects of the business of NSS Logistics to ensure customer satisfaction and a high quality of service is maintained at all times. You will also ensure compliance with NSS Logistics health, safety and security procedures and adhere to risk assessments and safe systems of work.
An ability to develop and learn new skills, follow instructions and procedures while working both as part of a team and on your own initiative are essential.
In addition, to assist the delivery of NSS Logistics Inventory with the processes to facilitate credit and re-order of post transactional issues: customer SO’s / re-orders / urgent and emergency picks / credits and encourage the practices of good loose equipment control within the inventory, warehouse management, transport teams and ultimately across the customer base.
The Candidate:
A working knowledge of our Warehouse Dispatcher system would be advantageous as would a knowledge of Service Now.
Location and Working Pattern:
The post will be based at the National Distribution Centre, 2 Swinhill Avenue, Larkhall ML9 2QX.
The department is open between the hours of 08.00 –17.30. Currently hybrid working.
The post is 37 hours per week, Monday - Friday.
We operate 3 shift patterns Monday - Thursday - 08.00 - 16.00, 09.00 - 17.00, 09.30 - 17.30.
And 2 shift patterns on a Friday 0800 – 1600 and 0900 - 1700.
Shifts are on a Rota basis.
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits:
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.
Further information:
For an informal discussion on the post, please contact Margaret Lindsay, Customer Service Manager, National Procurement via email margaret.lindsay3@nhs.scot
Closing date for completed applications is Thursday 26th September 2024.
Further information on NSS is available from: https://www.nss.nhs.scot/
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.
