Job Advert
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
**PLEASE NOTE THAT THIS VACANCY DOES NOT MEET THE CRITERIA FOR SKILLED WORKER VISA SPONSORSHIP**
The NHS Tayside Digital Directorate are looking to recruit an additional ICT Technician/IT Service Desk Operator to join our IT Service Desk team.
You would be required to provide Service Desk and Customer Services to IT Users throughout NHS Tayside and other partner agencies. You must be able to deliver duties and support services in a reliable, dependable manner ensuring customer satisfaction at all times.
What we are looking for:
Someone who has good customer service skills and an active interest within an IT field.
You should have knowledge and capabilities in the following areas:
- Ability to problem-solve and work in new and challenging situations
- A working knowledge of operating systems and common user applications including Windows 10 (Upwards)
- A knowledge of computer hardware and software
This role will include the above but is not restricted to these responsibilities.
What we will give you:
- You will have a degree of autonomy within your role and will report to the IT Service Desk Team leaders.
- You will be offered training relevant to the role and there are opportunities for professional development and career progression within the wider directorate.
The Digital Team are currently based in Maryfield House, Dundee and are primarily office based. However, there is some flexibility with the team working remotely at times.
This is a permanent, full-time post which entails a variety of different shift patterns. Some shift patterns will include weekend working; however, this will be at an enhanced pay rate. The variety of shift patterns provide an environment that encourages work/life balance.
Informal enquires to Adele Traill, Customer Experience Manager (adele.traill@nhs.scot)
You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment. Information on the Healthcare Support Worker Regulations can be found on NHS Tayside microsite on Staffnet>Our Websites>Healthcare Support Workers.
Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.
NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.
ADDITIONAL INFORMATION FOR CANDIDATES
- You should apply for this post by completing the application process on Jobtrain.
- DO NOT upload a CV as this will not be used for shortlisting purposes.
- Posts close at midnight on the indicated date.
- For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
- To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
- If you wish to participate in the Job Interview Guarantee Scheme and have been invited to interview, please contact the Hiring Manager as detailed in the advert to discuss any special requirements that you will neeed to enable you to attend the interview.
- Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.
- Please check your e-mail regularly (including junk folders) and your Jobtrain account for updates
- Please contact Jobtrain Candidate Support Hub https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues
- We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
- Once you have submitted your application form you will be unable to make any amendments
Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Tayside