Job Advert
Location: National (Edinburgh/Glasgow/Inverness)
We are currently seeking adaptable, and patient focused candidates to work within our Ambulance Control Centres as part of our busy Scheduled Care team.
This role involves national call handling, planning, and day controlling our Patient Transport Ambulances to ensure eligible patients are provided with appropriate Ambulance support for their needs. As part of this dynamic role, you will communicate with patients on the telephone, liaise with ambulance crews, Health Boards, and other organisations to ensure the effective running of the service and provide an excellent patient experience.
Candidates must be able to demonstrate an ability to work effectively under pressure and with minimal supervision. Strong computer and keyboard skills (at least 30wpm) are essential, and evidence of effective communication and problem solving are required. Full system training will be provided.
Desired Skills
- Good customer care
- Attention to detail.
- Ability to work in a team with others.
- Patient and calm in a stressful environment
- Sensitivity, empathy and understanding
- Discretion
- Effective communication skills
- Ability to follow on screen prompts.
These posts are full time, 37 hours over seven days and are relief positions. As a relief member of staff unsocial working hours will be required.
NHS Scotland is reducing their full-time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37-hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period, for which you would be paid, until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns, please contact the Hiring Manager.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.