Job Advert
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.
The shift pattern for this position is Mon – Fri, 9-5.
This post may close early to the volume of response. Please submit your application form as soon as possible.
Complaints Officer
Renfrewshire Health and Social Care Partnership (HSCP) is looking for a dynamic and motivated individual to join our team as a Complaints Officer. This is an excellent opportunity to make a real difference by supporting the administration, business processing, and coordination of complaints, enquiries, Freedom of Information (FOIs), Subject Access Requests (SARs), and Elected Member enquiries across the HSCP.
This is a fulltime post of 37 hours per week with a shift pattern of Monday to Friday.
Key Responsibilities:
- Serve as the initial point of contact for complaints and enquiries.
- Apply strong written and verbal communication skills to address and resolve issues.
- Support the coordination and processing of FOIs, SARs, and Elected Member enquiries.
- Ensure timely and effective handling of complaints and enquiries.
- Collaborate to maintain a high standard of service.
Requirements:
- Strong written and verbal communication skills.
- Excellent planning and organisation skills.
- Previous experience working in a busy office environment.
- Ability to work to set timescales and deadlines.
- Proficient in the use of Microsoft Office packages (Word, Excel, PowerPoint, and Outlook).
Informal Contact:
For further information or to discuss the role informally, please contact Linda Murdoch, Public Affairs Manager on 07812 768477 or via email at Linda.murdoch@ggc.scot.nhs.uk
Renfrewshire HSCP is committed to promoting diversity and equal opportunities. We welcome applications from individuals of all backgrounds.
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
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