Job Advert
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.
An exciting opportunity has arisen to work as part of a multidisciplinary team within the new Safer Drug Consumption Facility. The post holder will provide secretarial and administrative support to all staff based within the Safer Drug Consumption Facility. The post holder will have important role in projecting a positive and professional image of the team and may have to act in the absence of direct supervision with tact and diplomacy.
This post is based within a service that operates over 7 days. Shift work and weekend working will be part of this role to ensure that cover is provided during the service opening hours of 9.00am to 9.00pm.
The post holder is:
- Required to organise and develop office systems and will act as a central point of contact for service users and other health and social care staff.
- Will supervise the day-to-day administration of the service, ensuring its smooth running and efficiency.
- Will be responsible for providing a comprehensive secretarial and administrative service to managers to clinical team leaders.
- Act as first point of contact to those wishing to contact the manager/team members.
- Responds to routine mail on behalf of manager, or drafts more complex correspondence.
- Responds to personal and telephone enquiries regarding complaints and, redirects to other staff where appropriate.
- Arrange for accurate and timely messages to be conveyed to manager.
- Provides information and advice to patients and others on NHS complaints and feedback arrangements.
- Responds directly to straightforward enquiries or refers matters for consideration by clinical staff/service managers. If required, can assist others to record their complaints/feedback.
- Type a variety of documents (correspondence (including mail merge), reports, statistical and financial data, presentations) from a variety of sources (including audio) with a high degree of accuracy. This includes extraction of information from spreadsheets and/or production of complex reports and presentations.
- Collate information from a variety of sources for input to reports and returns.
- Forward plan diary commitments ensuring effective use of managers' time, resolving conflicting demands, within a busy schedule of meeting commitments.
- Assist in arranging a variety of meetings, events and conferences under direction.
- Ensures that managers are provided with all relevant papers for meetings on a timely basis.
- Attend meetings and ensures that all necessary arrangements are made including booking venue, arranging room layout, notifying participants, issue of agenda and supporting papers, writing up of minutes, transcribe and distribute minutes and progressing appropriate follow up of action.
- Meet and welcome visitors and arrange appropriate hospitality.
Informal Contact: Sharon Duncan, 07805 763721, Sharon.duncan@ggc.scot.nhs.uk
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
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