Job Advert
RUBISLAW PLACE MEDICAL GROUP
RECEPTIONIST/ADMINISTRATION ASSISTANT
37 hours per week
0800-1630 Monday/Tuesday/Thursday/Friday
0800 – 1600 Wednesday
An opportunity has arisen at Rubislaw Place Medical Group in Aberdeen to join the reception/admin team in an established city centre practice with 8,300 patients. The successful applicant will have an excellent telephone manner, keyboard skills and the ability to work in a busy office environment where no two days are the same.
Job Purpose:
To assist the doctors in providing the best possible care for their patients. This is to be done by being a helpful, efficient and conscientious member of the team. Duties should be carried out in a responsible manner, ensuring confidentiality at all times.
Key Responsibilities:
- Provide the first point of contact between patient and surgery
- Book new and return appointments by telephone or face to face as appropriate
- Record patient’s arrival for appointment
- Record requests for prescriptions
- Produce prescriptions in accordance with practice protocol
- Undertake electronic filing of correspondence in patient’s record
- Deal with queries from patients, health professionals and pharmacists with support from GPs as required
- Record requests for urgent appointments with the triage/duty Doctor in accordance with practice protocol
- Record requests for home visits with the triage/duty Doctor and prepare summaries for these
- Issue appropriate paperwork to patients wishing to register with the practice in accordance with practice protocol
- Photocopy documents and send faxes as required
- Log outgoing mail in accordance with practice protocol
- Provide admin support in relation to practice recall systems.
In addition to the duties listed, any other relevant task may be requested by the GPs or Practice Manager. A willingness to participate in further training will be required.
Annual Leave 22 days plus 8 days public holidays pro rata
Informal enquiries by phone or email are welcome or please send a CV and covering letter to:
Christine Lamb
Practice Manager
Rubislaw Place Medical Group
7 Rubislaw Place
Aberdeen, AB10 1QB
Christine.lamb@nhs.scot
01224 641968