Job Advert
The Role
The Facilitation and Support Analyst will provide a proactive Digital service to new and existing users of Health Care systems within NHS Lanarkshire, predominantly within the services specified in the Systems section below. Inclusive of supported 3rd party contractors providing health care services within the boundaries of NHS Lanarkshire, e.g. GP Practices, Dental Practices, Opticians, Pharmacies, The National Police Custody Service and State hospitals etc. The intention is to assist these services to drive maximum clinical and administrative benefit from Digital systems.
The post holder will support and assist in the development of existing and new systems across a range of services supported by Digital Services, making best use to assist both service users and patient care and will provide an analysis facility so as to understand the ongoing training requirements of each supported service and to translate these into training plans, liaising with IT trainers if appropriate to help manage and structure training when and as required. They will provide adhoc instruction in the use of supported Digital systems and services when required, providing a general support and advice service in respect of such supported systems and services. The post holder will report problems in the use of supported Digital systems to their immediate line manager and others including Application Management staff, system suppliers and other NHS Stakeholders.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
- Educated to degree level or possess an appropriate nursing qualification or prove an equivalent level of experience.
- Substantial qualifying experience demonstrable through previous posts/roles working in a clinical environment or comparable health service environment.
- Good understanding of Health Care processes and procedures underpinned by theoretical knowledge & practical experience.
- Well developed, professional, presentational skills.
- Relevant knowledge/expertise or an accredited training qualification/experience in at least one bespoke system/product, preferably clinical based.
- Excellent analytical skills required to interpret complex reports and information.
- Ability to understand complex information, diagnose system issues & formulate appropriate solutions.
- Strong customer awareness/focus with the ability to negotiate and influence change at all levels.
- Excellent formal, informal and interpersonal communication skills.
- Excellent organisational and time management skills required to prepare & implement training programme.
- Ability to work under pressure and to deadlines.
- Patient, methodical with good attention to detail and the ability to concentrate for extended periods.
- Willingness to see problems through to satisfactory conclusion.
- Knowledge of the Data Protection & IT Security Policies, E-mail & Internet Policies.
- Awareness of the Health & Safety & Mobile Phone policies
- Able to drive and hold a current UK/EU/EEA driving licence
It would be great if you also have
- Experience in applications support in an NHS environment
- Ability to participate in On Call rota if required
- Willingness to see problems through to satisfactory conclusion
- Ensure IT Help Desk calls are resolved within fixed Service Level Agreements
Contract type
- Fixed Term or Secondment until 31/12/2025
- Full time
- 37 hours
Please note this is a fixed term post until 31/12/2025. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.
Location and Working Pattern
This role will be based in the Digital Transformation Team within Kirklands - NHSL Headquarters.
This post does offer Hybrid Working. This will include 2 days working within Kirklands HQ and 3 days remotely.
The working pattern for this role 9am-5pm, Monday - Friday.
Looking to find out more?
If you’re looking to find out more, then we would love to hear from you!
Please contact Julie McCulloch, Digital Services Manager (Programme Management) on Julie.Mcculloch@lanarkshire.scot.nhs.uk
For enquiries regarding the application form or recruitment process, please contact Nicole McMillan, Recruitment Administrator on Nicole.McMillan@lanarkshire.scot.nhs.uk
(Please remember to include the job title and reference number in your email)
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshire’s benefits include:
A minimum of 27 days annual leave increasing with length of service
A minimum of 8 days of public holidays
Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
Paid sick leave increasing with length of service
Occupational health services
Employee counselling services
Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.#
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.
Additional Information for Applicants
- Posts close at midnight on the indicated date
- For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
- Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately
- Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates
- Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues
- We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
- Once you have submitted your application form you will be unable to make any amendments
In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.
We anticipate a high level of interest in this position and may close the advert once sufficient applications are received. Please complete and submit your application early.
*Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit.
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.
We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.
Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.
From 1 April 2024, the working week for NHS Agenda for Change workers in Scotland will be reduced. Full-time hours will reduce from 37.5 to 37 hours (pro rata for part-time staff) without loss of earnings.
NHS Lanarkshire will implement this change but it may not be possible to fully transition from 1 April and there may therefore be some areas of the organisation where implementation may take longer. If the department is currently unable to safely accommodate the reduced hours from 1st April, you may be required to work 37.5 hours per week until the department can meet the requirements without impacting patient safety - you will, of course, be remunerated accordingly. NHS Lanarkshire is committed to full implementation of the 37 hour working week across all areas as soon as it is safe to do so.