System Support Technician

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

The NHS Tayside Digital Directorate are looking to recruit a System Support Technician to work within the exciting, challenging and rewarding Endpoint Team on a permanent basis.

This is an excellent opportunity to join the Endpoint Team as a key technical resource. Duties will consist of the day-to-day BAU work inclusive of handling 2^nd line support calls in addition to involvement within varying key project/service improvement work as and when required.

What we are looking for:

The successful candidate should possess previous experience supporting user-based technical requests, have both notable endpoint hardware and software experience in addition to a drive to improve themselves and those around them inclusive of user education.

The post requires education to a minimum of diploma level, preferably in the IT field or an equivalent level of knowledge and should include the following:

•           Experience in team working with good technical and troubleshooting skills.

•           Strong working knowledge of all Microsoft technologies (e.g. Windows 10 and associated security and management platforms/applications).

•           Awareness of emerging technologies and trends.

•           Focus on excellent Customer Service.

•           Experience in autonomous decision making and liaising with internal/national support teams to provide solutions to problems or issues.

•           Liaising with 3rd party contractors and vendors.

This role will include the above but is not restricted to these responsibilities.

A key element of the role includes supporting your colleagues with technical decision making including the production of technical documentation and knowledge base articles as and when required.

Where we are:

Our Geographical region covers Dundee, Perth & Angus and these posts will be an on-premises role primarily based at Maryfield House, Dundee.

The ability and willingness to travel throughout the area of service delivery is essential for this post.

What we will give you:

You'll join a collaborative team recognised for its strong work ethic, contributing to the ongoing digital support of all endpoint devices throughout the NHS Tayside estate.  As part of the team supporting the digital endpoint infrastructure, you'll have access to role-specific training and opportunities for professional growth and career advancement within the broader directorate.  

This role is a full time, permanent position and the hours of work will be 37 hours per week.

Informal enquiries to:

Chris McRae, Senior Support Specialist, Endpoint Services on 01382 660111 ext. 70516 or email chris.mcrae@nhs.scot

You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment. 

Short-listed applicants will be contacted by email.   Please check your emails regularly, including your junk/spam folder.

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay.  This reduction will also be applied pro rata for part time staff.  This advert and any subsequent offer/contract of employment therefore reflects the new working hours.  However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.  If you have any questions or concerns please contact the Recruiting Board.