Out of Hours Dispatcher

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

We are looking for an individual with excellent communication and organisational skills who can work using their own initiative and work as part of a team to join a busy, dynamic and patient centred service.

The successful candidate will work closely with Out of Hours Team, other Health professionals and Agencies.

They will be responsible for operational deployment of Out of Hours Cars and GPs across Tayside, ensuring that all cars are dispatched to the most appropriate person and are dealt with in a timeous manner.    

We are looking for an individual who is able to work using their own initiative. Must have ability to work under pressure and take decisive action to preserve service cover and patient safety, possess good oral and written communication skills and have knowledge of the geography of Tayside.

You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment. Information on the Healthcare Support Worker Regulations can be found on NHS Tayside microsite on Staffnet>Our Websites>Healthcare Support Workers.

Informal enquiries to: Graeme Dunn, Tel 01382 660111 Ext. 36962, Graeme.dunn@nhs.scot

Hours of work are:  24.7, Monday to Sunday.  You will cover a range of daytime/evening/overnight/public holiday shifts during periods of planned and unplanned (short notice) staff absence, including public holidays.

Short-listed applicants will be contacted by email.   Please check your emails regularly, including your junk/spam folder.

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay.  This reduction will also be applied pro rata for part time staff.  This advert and any subsequent offer/contract of employment therefore reflects the new working hours.  However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.  If you have any questions or concerns please contact the Recruiting Board.