People Services Case Coordinator

People Services Case Coordinator

Are you an experienced administrator/Coordinator looking for a new opportunity?

Do you have experience within a busy HR Department?

Are you passionate about supporting the delivery of a professional and proactive HR service?

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

We have six regional centres – Aberdeen, Dundee, South Queensferry, Hillington, Cardonald and Clydebank.  NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centres.  The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.

The Role

The successful candidate will provide HR case management support to the People Service Business Partners and Senior People Services Advisors for all aspects Employee Relations. Alongside supporting the deliveryofaprofessionalandproactiveHRservicemeetingtheneedsoftheserviceusers. 

As well as this, the people services case coordinator will undertake the necessary action and provide advice and guidance as per workforce policies required to managers and staff, using a computerised enquiries management system.
Key Responsibilities

• Act as a central point of contact for the People Services Team, therefore, will be required to maintain good working relationships and regular communication with all other areas across NHS 24. 
• Co-ordinate all Occupational Health and People Services administrative services in an efficient and effective manner providing comprehensive administrative support to facilitate the smooth running of the service.
• Co-ordinate meetings regarding capability, disciplinary and appeal hearings between staff, representatives from HR, Staff Side, executive and non-executive Directors.
• Monitor the process for all ER cases to ensure consistency and timely completion of documentation and that it is received within agreed timescales.
• Provide HR advice, guidance and support to all managers and employees on HR queries which can be complex and sensitive in nature.

Successful Applicant will:

• Hold a certificate in Personnel Practice, HND or equivalent experience and Evidence of Continuous Professional Development.
• Demonstrate administration experience within an HR Department and knowledge of administrative and HR procedures.
• Have the Ability to work autonomously or as a fully supportive and integrated team player contributing to effective performance in achieving strategic goals for the department.
• Be able to communicate and influence verbally and in writing with a variety of individuals with differing levels of understanding.
• Maintain good time management skills and have a flexible approach and attitude to work.

Benefits

NHS 24 offers a complete benefits package, with a permanent contract on Band 4 with a salary ranging from £27,598 to £30,019 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

• 35 days annual leave (rising to 41) pro-rata
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.

Interested?

Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application. 

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay.  This reduction will also be applied pro rata for part time staff.  This advert and any subsequent offer/contract of employment therefore reflects the new working hours.  However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.  If you have any questions or concerns please contact the Recruiting Board. 

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce.  We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.