Job Advert
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Administration Assistant & Receptionist
Vacancy Details:
- Band 2 – Pay £24,647 - £26,763 plus shift enhancements.
- Duration 37 hrs per week – SHIFT WORK over 24 Hour / 7 Days per week service
- Department - REAS Administration
- Location - Royal Edinburgh Building / Royal Edinburgh Hospital
Duties & responsibilities:
An exciting opportunity has arisen within the Administration Team of NHS Lothian, Royal Edinburgh and Associated Services (REAS). This service incorporates all areas within the Royal Edinburgh Hospital including Mental Health Assessment Service (MHAS). The Reception Team cover a wide ranging and varied administrative workload required supporting all the services and ensuring safe and efficient running work required. The post holder will be required to work the following shifts (0700-1500HRS / 1100-1900HRS / 1500-2300HRS / 2300-0700HRS) Monday to Sunday on a rotational basis and in relation to service requirements. The role requires excellent customer service skills, a professional and positive approach to completing daily duties and operational needs, day to day administration within wards, dealing with incoming calls and enquiries for vulnerable patient group, other health professionals and third-party sectors.
Key requirements:
A friendly manner with good, appropriate interaction evident. Evidence excellent written and verbal communication skills, with the ability to empathise. Demonstrates the ability to develop and maintain positive working relationships with colleagues and patients. Is highly motivated and adaptable to change and have a flexible approach and attitude to covering shifts, in order to support service demand. Be able to work independently or part of a team and demonstrative a good level of initiative. Demonstrate experience of working under pressure and in stressful situations
Further information
REAS provides a range of Mental Health services to the population of Lothian and other Boards within Scotland. A number of these services are provided on the Royal Edinburgh Hospital (REH) site.
How to apply:
Informal enquiries to: Magda Pietrzak (REAS Administration Team Leader), Tel: 0131 286 9384
Email: magda.pietrzak@nhslothian.scot.nhs.uk
Please do not apply for this position if the shifts mentioned under duties and responsibilities are not suitable as this is a service requirement
**Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage**