Job Advert
This is a secondment opportunity until 31 March 2026 for NHS Scotland staff only
About the Organisation:
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.
The Post:
The M365 team are seeking to recruit a technical specialist to provide support and resolution of complex 3rd line M365 support tickets across NHS Scotland.
The postholder will also engage with boards and various governance groups, providing technical consultancy and advice for nationally supported M365 products, other products supported are Mail relay and SMS services.
In addition to BAU operations, there may also be a requirement to provide technical support enabling the transformation roadmap deliverables.
This is a secondment opportunity for existing NHS staff, temporary funding for FY 2025-2026
The Candidate:
Applications are invited from individuals who have experience in providing technical support for applications and digital platforms. The candidate should have significant experience of supporting M365 products and resolving complex technical issues.
Experience of providing technical support at national level across NHS Scotland would be ideal but not essential.
Strong customer focus and communication skills are required as well as the technical aptitude.
Location and Working Pattern:
Gyle Square, Edinburgh or Delta House, Glasgow.
Currently hybrid working
Monday to Friday, 37 hours per week
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits:
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.
Inclusion:
NHS National Services Scotland (NSS) is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on NSS.wfrs@nhs.scot
Further information:
For an informal discussion on the post, please contact Bryan Williamson bryan.williamson@nhs.scot or Simon Delahay simon.delahay@nhs.scot (M365 Senior Technical Specialists)
Closing date for completed applications is Wednesday 30th July
Further information on NSS is available from: https://www.nss.nhs.scot/
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies