Head of NHS Inform Service

Head of NHS inform Service

Are you experienced in a Senior role in the Healthcare or public sector looking for a new opportunity?

Do you have experience of working in a fast-paced environment within a large organisation?

Are you passionate about engaging with others and working as part of a team to achieve shared goals?

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

We have six regional centres – Aberdeen, Dundee, South Queensferry, Hillington, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centres. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.

The Role

The Head of NHS inform Service will be responsible for the strategic leadership, development, enhancement, and operational management of NHS inform, focusing on maximising value for patients and the wider healthcare system. The role will be focussed on benefits realisation, supporting multiple healthcare agendas through effective advice, care navigation, self-help and informed decision making.

The role will align NHS inform closely with national digital health strategy, policy, and initiatives, such as the Digital Front Door, Integrated Health and Care Record, and the National Digital Platform, ensuring NHS Inform contributes effectively to Scotland's digital healthcare strategy (and associated benefits).

Key Responsibilities

• Create and execute a long-term vision for NHS inform that aligns with NHS 24’s transformation objectives, national digital programs, and government policies. Ensure clear benefits realisation plans to measure NHS inform’s impact on patient care and wider system efficiency.
• As a key senior leader, the postholder will represent NHS 24 and NHS inform in national forums, conferences, and discussions, shaping the future of digital health and ensuring NHS inform’s impact is recognised across NHS Scotland and within national strategy discussions.
• Develop and monitor KPIs to measure NHS inform’s impact and value, using data-driven insights to guide continuous improvement and demonstrate benefits.
• The post holder will oversee compliance with national healthcare and digital regulations, ensuring that NHS inform aligns with evolving policy and legal frameworks, particularly in data security and patient confidentiality.
• Act as the primary contact for NHS inform, foster strategic relationships with internal teams, external stakeholders, and patient advocacy groups to enhance service support, integration and impact.

Successful Applicant will:

• Be educated to Master’s Degree level in a relevant field and/or equivalent experience.
• Have the ability to lead a strategic business unit, balancing long-term goals with short term service requirements.
• Be familiar with service design principles, including user-centred design, and experience defining and monitoring KPIs and SLAs.
• Demonstrate experience in managing supplier relationships, including contract negotiations, performance monitoring, and accountability frameworks.
• Be able to drive the development of a multi-skilled strategic business unit within NHS 24, providing strategic direction and setting long-term goals aligned with national health initiatives and digital transformation objectives.

Benefits

NHS 24 offers a complete benefits package, with a permanent contract on Band 8C with a salary ranging from £83,837 to £ 89,866 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

• 35 days annual leave (rising to 41) pro-rata
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.

Interested?

Please access the Digital Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Digital Candidate Application Guide which will support you in your application.

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.

We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here. 

Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.