ICT Contracts Officer

ICT Contracts Officer

Are you an experienced contracts or supplier management professional looking for a new opportunity to make a real impact?

Do you have a strong background in managing complex data systems and reporting within a technology-driven environment?

Are you passionate about improving processes, ensuring compliance, and working collaboratively to support high-quality service delivery?

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

We have six regional centres – Aberdeen, Dundee, South Queensferry, Hillington, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centres. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.

The Role

Working closely with the wider ICT Technology Team Management, and external contractors and suppliers, the Contracts Officer will be responsible for the coordination and management of various aspects of the Contracts Management function. The Contracts Officer will forge and maintain relationships with key contractors and suppliers, ensuring that high levels of accuracy are maintained at all times.

The role will require a good level of understanding of both NHS 24 Governance processes and ITIL based Service Management methodologies used by NHS 24 and their critical suppliers.

Key Responsibilities

• Analyse contractual information of a technical and commercial nature received to ensure accuracy and that it is up to date and valid and ensuring that any issues associated with the data are addressed
• Maintenance of the ICT License Register monitoring all open licenses and cross matching with the parent contract or agreement held in the Contracts Register
• Propose and implement changes to working administrative practices and procedures to the Contracts Manager highlighting potential changes/improvements to existing processes and procedures directly linked to contracts management/management information
• Interpretation of performance against service delivery targets, whilst supporting the Contracts Manager in the generation and implementation of service improvement plans.
• Preparing and co-ordinating meetings (internal and external), organising audio and visual requirements, recording, producing and distributing minutes and tracking follow-up actions to completion, to ensure the effective operation of these groups as required

Successful Applicant will:

• Be experienced in procurement with a knowledge of procurement legislation
• Demonstrate experience in data capture, input and management of databases
• Exhibit excellent interpersonal and communication skills, with the ability to build rapport with multi-disciplinary stakeholders
• Have strong planning and organisational skills
• Have proficient experience using various Microsoft office tools including MS Teams

Benefits

NHS 24 offers a complete benefits package, with a permanent contract on Band 5 £33,247 - £41,424 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

• 35 days annual leave (rising to 41) pro-rata
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.

Interested?

Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.

We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visas as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here. 

Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.