Job Advert
Are you an experienced Quality Assurance and Risk Management, and looking for a new opportunity?
Do you have experience of working in a fast-paced environment within a large organisation?
Are you passionate about engaging with others and working as part of a team to achieve shared goals?
Who We Are
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
We have six regional centres – Aberdeen, Dundee, South Queensferry, Hillington, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centres. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.
The Role
The post holder will have specific responsibility for supporting the development and implementation of the NHS 24 Quality Management Framework 2023-26 working in partnership with a broad range of Health Care partners (such as Health board primary care organisations, A&E units and SAS).
This involves operational support of Clinical Governance and Quality Assurance/ Management activities across the patient journey, supporting the implementation of the NHS Scotland Healthcare Quality Strategy through the implementation of the Clinical Governance and agenda; managing national programmes, organisational Clinical Governance and Quality Assurance/Management activities; leading investigations and identifying opportunities for organisational learning and quality improvement.
Key Responsibilities
Regional responsibility for implementation and development of Clinical Governance and Quality Assurance/Management activities alongside:
- Supporting strategy development and implementation within sphere of responsibility by making proposals for policy and service changes to support improvements in clinical governance and quality.
- Supporting the provision of detailed and highly specialised Clinical Governance and Quality Assurance/Management advice to other health care professionals to positively influence the delivery of care.
- Representing the Clinical Governance Team and provide specialist knowledge underpinned by theory and experience at national/central groups and as a key stakeholder in the development of organisational services.
- Proactively analysing and utilising complex data to identify and evidence areas for continuous improvement and develop initiatives to support and drive the quality agenda. Explore highly complicated data to develop and present a range of options for the progression of Clinical Governance activities. Design systems of data capture to facilitate measurement and provide evidence of improvement.
Successful Applicant will:
- Hold a First degree or equivalent extensive professional knowledge of Clinical Governance or Quality Assurance/Management and utilisation of complex data analytics.
- Have highly developed inter-personal, facilitation, and influencing skills
- Possess experience in two or more of the following areas: Quality Assurance/Management Systems, Clinical Audit, Risk Management, Clinical Effectiveness, Research & Development, or Standards Review and/or development.
Benefits
NHS 24 offers a complete benefits package, with a permanent contract on Band 6 (£41,608 - £50,702) Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:
- 35 days annual leave (rising to 41) pro-rata
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
- HELP, employee support and assistance
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.
Interested?
Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.
We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visas as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.
Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.