Job Advert
NHS Grampian has two posts available for the position of Switchboard Operator to handle calls and respond to requests in the busy central switchboard at Aberdeen Royal Infirmary, as part of the ICT Services, Customer Services team.
The posts are temporary 23 month contracts, and will require shift work to cover the 24 hour; 365 Days a year operation of the Switchboard Service. The post requires excellent communication skills, both written and oral and will deal with handling calls to the Switchboard from both staff and the public, responding to bleep requests, responding to emergency calls, monitoring alarms and providing advice and support on "telephony" services to NHS employees and the Public. Full training will be given to the successful applicants but knowledge of NHS Grampian would be an advantage. The post is based at the Communications Centre at Aberdeen Royal Infirmary.
Informal enquiries are welcome to Susan Fraser (Switchboard Supervisor’s) on Ext. 52257
ADDITIONAL INFORMATION FOR CANDIDATES
You should apply for this post by completing the application process on Jobtrain.
DO NOT upload a CV as this will not be used for short listing purposes.
Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.
For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.
Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.
Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues.
We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain.
Once you have submitted your application form you will be unable to make any amendments.
Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Grampian.
**Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.**
NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.
As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.
