Application Support Analyst

The Role

This is a hands-on role within the TrakCare Team of the Digital Transformation division within the wider Digital (eHealth) department. Digital supports a diverse range of services within the local organisation in addition to external parties and suppliers. You will be responsible for the ongoing management of the systems in the team’s remit (currently TrakCare, Patientrack and eTriage).

The duties of the role include but are not limited to:

• Assist and advise on the ongoing management and development of the systems within the team’s remit
• Provide advice and support to the users on the systems within the team’s remit
• Working with suppliers to configure applications
• Assist with the implementation of EHCR within NHS Lanarkshire in line with our digital strategy
• Manage the development of digital letter creation within the systems
• Participate in the weekly change control group and cover the administration tasks associated with this when required.
  
  

The position should offer challenge, innovation and be highly rewarding to the successful candidate. The workload on the team can be varied, therefore, sometimes you will be part of a project team assisting on a piece of work owned by the wider Digital Team, whilst at other times you may be the lead for a piece of work being undertaken by the team.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we'll need you to bring

The post holder will be educated to HND level or have been significant experience in a technical support role within an information technology department and/or possess employment experience in a health service systems technologist role.

The post requires an individual who demonstrates a high level of technical and communication skills in all or most of the following areas.

• Windows
• Exchange
• Microsoft Office
• Unix
• MS SQL Server

The post requires an individual who can demonstrate the following skills:-

1. Planning and Organising

• Ability to manage workload, prioritise and assist in completion of routine and project workloads.

2. Communication

• Proven skills of empathy with staff
• Good communication and inter-personal skills

3. Teamwork

• Demonstrate ability to work effectively in a team with both technical and user colleagues

Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

It would be great if you also have

• Wide ranging experience with applications support in a complex environment
• Applications support in an NHS environment
• Service Management experience.
• Exposure to the NHS environment would be of advantage.
• Knowledge of tools and techniques to support clinical and corporate applications
• Good fault finding and call resolution knowledge
• Knowledge or experience of working with electronic applications in an NHS setting.
• Knowledge of application support best practice
• High level of IT keyboard skills and experience of varied IT equipment and systems
• Good communication and negotiating skills and the ability to diplomatically deal with all levels of users and senior management
• Proven approach to organisation, administration, documentation and workload prioritisation with demonstrable proactive initiative

Contract type

• Permanent
• Full time
• 37 hours

Location

This role will be based in Digital Transformation within Kirklands - NHSL Headquarters.

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out more?

If you’re looking to find out more, then we would love to hear from you!

Please contact Gillian Lawless, TrakCare Application Manageron Gillian.Lawless@lanarkshire.scot.nhs.uk.

For enquiries regarding the application form or recruitment process, please contact Nicole McMillan, Recruitment Administrator on Nicole.McMillan@lanarkshire.scot.nhs.uk
(Please remember to include the job title and reference number in your email)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include:

• A minimum of 27 days annual leave increasing with length of service

• A minimum of 8 days of public holidays

• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)

• Paid sick leave increasing with length of service

• Occupational health services

• Employee counselling services

• Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.