The closing date for this job has now passed.

Job reference: 228667
Salary: Band 5 (£33,247 - £41,424)
Job closing date: 02/11/2025
Job Type: Administrative Services
Location: Royal Hospital for Children
Employment type: Permanent
Hours Per Week: 18.75
Job posted date: 20/10/2025
Employer (NHS Board): NHS Greater Glasgow & Clyde
Department: Health Improvement

Job Advert

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.


The shift pattern for this post 9am – 5am, Mon-Fri, worked over 3 days.

Please note the salary is Pro Rata for part time hours. 

Working as part of the Health Improvement Team in the Public Health Directorate, you will be responsible for co-ordinating, developing and delivering a Family Support Service within the Royal Hospital for Children. This post will provide tailored support to navigate and assist families to access patient information and support services relevant to their situation and individual needs.

You will play a key role in the day-to-day operational management of the Family Support & Information Service (FSIS) as a centre for information on health improvement; condition management and support issues for patients, visitors, carers, families, staff and students using the Service across the Greater Glasgow & Clyde area.

Working as part of a team, you will deliver a range of services aimed at maximising health improvement opportunities and empowering individuals and families to manage long-term conditions. Your responsibilities will also include developing and delivering crisis support packages, providing patient information, connecting families with non-clinical partner organisations as well as providing non clinical support to families during their child’s hospital care.

Educated to degree level or equivalent qualification in a relevant discipline, you should be able to demonstrate experience in Health Improvement, Public Health, or a related health and wellbeing field. A strong understanding of the principles and practices of health improvement is essential. A knowledge of health inequalities and barriers to accessing health care services is required, along with proven skills in project planning and management, negotiation, problem-solving, and partnership working.

Informal contact: Gillian Harvey, Health Improvement Lead - Acute, 07970742372, Gillian.Harvey4@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates


NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have. 

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process. 

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact Jobtrain support hub in the first instance.      

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