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NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
The shift pattern for this post is - 37 per week, Monday – Friday 8.30 – 4.30 one early finish per week finish 4pm.
Please be advised that, effective 1 April 2026, the full-time working hours for all Agenda for Change posts will be reduced to 36 hours.
An opportunity has arisen for a Call Handler to join the Admin Team supporting Phlebotomy Single Point of Access (SPoA). SPoA provides a referral and call management service to the Phlebotomy Service across Glasgow City. Based in one location at the Adelphi Centre in the Gorbals area of Glasgow, the service supports staff across many bases within Glasgow City. The SPoA is the first point of contact for all telephone calls and referrals (including electronic) into the Phlebotomy service, bringing staff into contact with a range of individuals, from health and social care professionals to patients and their carers/families. The post is within a busy call centre environment, responsible for answering all calls as well as completing outbound calls, ensuring that all referrals are input into the electronic patient information system accurately and timely, the onward transmission of referrals and/or messages, triage of patients as appropriate and appointment booking for the Phlebotomy service. The post holder will require to have: Good communication skills, Excellent keyboard skills, Ability to work well under pressure, Adaptability, Customer Care focused and good telephone skills, helpful and pleasant manner, Excellent team working skills, Previous experience of call centre or similar work desirable. The post-holder must be reliable and flexible to meet the needs and demands of the service.
This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).
Informal Contact : Marion Martin, 07976854175, marion.martin2@nhs.scot
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
NHSGGC recognise the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and the tenure is listed as 'various', we encourage applications from individuals seeking flexible working arrangements and this will be included as a topic for discussion during the recruitment process.
Relevant HR policies on our HR connect site.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
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