Job Advert
Engagement Manager
Are you an experienced engagement professional looking for a new opportunity to shape health and care services across Scotland?
Do you have a proven track record in building strong stakeholder relationships and leading programmes of work in a dynamic, multi-sector environment?
Are you passionate about driving service improvement through collaboration, communication, and innovative engagement strategies?
Who We Are
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
We have five regional centres – Aberdeen, Dundee, South Queensferry, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any of NHS 24’s regional centres. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.
The Role
The role of the Engagement Manager is to support and where necessary deputise for the Participation and Equalities Manager in assuming a lead in the planning and delivery of strategies, policies and systems for internal as well as external stakeholder engagement.
The postholder will be responsible for the strategic planning and deployment of specific engagement projects supporting organisational programmes of work, with the overarching aim of embedding Stakeholder Engagement as the cornerstone of the design, development and delivery of services across our public, partners and staff. They will also assume a key governance role, gathering and analysing stakeholder/user insight to support development and delivery of person centred and effective services.
Key Responsibilities
- Providing leadership and guidance across an extensive programme of engagement activity.
- Responsibility for planning, co-ordinating and undertaking engagement with members of the public and stakeholders to promote an improved understanding of who NHS 24 are and what we do.
- Developing relationships with stakeholders that can help NHS 24 to achieve its strategic aims.
- Responsibility for developing and delivering strategies to involve members of the public in the design, development and improvement of our services, helping to ensure that public views inform what we do.
- Collating and analysing complex data, including workforce data, to help inform future actions.
- Managing NHS 24’s volunteers who participate in the Public Partnership Forum and Youth Forum.
- Supporting NHS 24 to meet its duties under the Equality Act 2010 and other relevant associated legislation.
Successful Applicant will:
- Educated to SCQF level 10 or equivalent experience, particularly in relation to programme and stakeholder management.
- Demonstrate significant experience of managing extensive programmes of engagement autonomously.
- Evidence a sound, demonstrable knowledge and application of different engagement and communications methodologies
Benefits
NHS 24 offers a complete benefits package, with a permanent contract on Band 7 £50,861 - £59,159 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:
- 35 days annual leave (rising to 41) pro-rata
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
- HELP, employee support and assistance
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.
Interested?
For an informal chat, please contact Mario Medina, Participation and Equalities Manager via email at: Mario.Medina@nhs24.scot.nhs.uk
Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
Important update regarding working hours at NHS Scotland. Effective from 1 April 2026, the full-time working week will be reduced from 37 to 36 hours, while annual salaries will remain unchanged. For part-time staff, this reduction will be applied on a pro-rata basis for those employed on the 31 March 2026. Please note, this change will be reflected in any job advertisements, offers, or contracts of employment issued, as it constitutes a required contractual modification concerning working hours.
Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.
We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visas as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.
Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.
It is ESSENTIAL that you have checked that you already have an appropriate right to work in the UK BEFORE submitting your application form.