Job Advert
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role:
We are seeking 2 motivated and enthusiastic individuals to join Glasgow City’s Quit Your Way teams as Business Support Assistants. These roles are essential in providing efficient and effective administrative support to ensure smooth day-to-day operations within the department with the overall aim of improving health and reducing health inequalities in line with the HSCP strategic plan and other locally and nationally identified priorities. The successful candidates will work within the HSCP and with key partner agencies to contribute to the development and implementation plans predominantly within smoking prevention and smoking cessation.
Successful candidates will be required to have strong organisational skills, excellent communication skills, proficiency in Microsoft office applications (teams, word, excel, outlook etc) and have the ability to work independently and as part of a team. Successful candidates are required to have a qualification in Office Administration/Secretarial Services e.g. HNC in Business Administration or relevant office experience. Key tasks will include data entry, directing enquiries, scheduling and coordinating meetings and minute taking, maintaining database/spreadsheet records to ensure accuracy and confidentiality and providing generalised administrative support.
The Glasgow City QYW service have recently undergone a service review and is currently in the implementation phase of this. These posts will initially be hosted within Pollok Health Centre and Parkhead hub with the potential to provide citywide administrative support.
These posts will primarily focus on smoking prevention and smoking cessation. All team members are also required to deliver on and support programmes of work across the wider Health Improvement team.
Interviews have been arranged for Wednesday 18 March 2026 and will involve a practical exercise.
Duration, Location, and Working Pattern:
Permanent, 1 x 1WTE, 1 x 0.6WTE
Shift Pattern - 1 WTE Mon-Fri 9-5, 0.6 WTE TBC
1wte – Pollok Health Centre, 0.6wte – Parkhead Health Centre
Key responsibilities:
Provide a comprehensive administrative support and secretarial service for the Smoking Cessation Service:
- General typing duties including transcription of letters and minutes of meetings, photocopying as required e.g. patient/client information
- Ensure all telephone enquiries/electronic mail including queries from the general public and members of staff are handled expeditiously
- Maintain an effective messaging system, including text messaging, so that telephone calls are logged and responded to within identified standards
- Assist in reaching clients by telephone on behalf of the Quit Your Way Services
- Maintain accurate, effective and accessible filing systems (paper and electronic)
- Maintain relevant databases
- Arrange meetings and assist in the preparation of agendas and type minutes
- Attend team meetings, taking minutes if required
- Ensure team members electronic diaries are maintained and relevant meeting invites scheduled
- Prepare patient / client educational materials, patient / client packs.
- Communicate with NHS employees and external Partners
- Prepare publicity materials, fliers and briefing notes
- Be responsible for the maintenance and ordering of stationery, office supplies, service resources and health education materials
- Ensure service referrals are uptaken by relevant staff / referred onto appropriate follow-up team
- Maintain service housekeeping and monthly activity reports
- Maintain relevant personnel systems where appropriate
- Maintain confidentiality of client data at all times and be aware of the requirements of the Data Protection Act 1984 and Data Protection Directive 1995
- Any other general secretarial and clerical duties commensurate with the grade of the post, as requested by the Health Improvement Senior and where appropriate by Health
Knowledge, training, qualifications and/or experience required to do the job:
Training
- Qualification in Office Administration/Secretarial Services e.g. HNC in Business Administration or relevant office experience
Experience
- Office Administration
- Working as part of a team
- Dealing with members of the public
- Working on own initiative
- Good verbal and written skills
- Diplomacy and discretion
- Experience of data entry
Knowledge
- Microsoft Office Packages including, Word, Excel, Outlook, PowerPoint, Teams
- Filing Systems management
- Diary Management
- Arranging appointments and meetings
- Minute taking
- Database Management
General
- Organisational Skills
- Commitment to delivering on work programme
- Reliability
- Flexibility
- Approachable and friendly manner
What we offer:
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For an informal discussion, please contact:
Ceri Chalmers, Health Improvement Senior - ceri.chalmers@nhs.scot - 07929 766 710
Karen Mailer, Health Improvement Senior - karen.mailer2@nhs.scot - 07811 518 020
Irene Stewart, Health Improvement Senior - Irene.stewart6@nhs.scot - 07813 343 040
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.
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