About the Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To provide a patient administration service within the Health Records Department, which administratively underpins the patient’s journey to and through the hospital, both inpatient and outpatient care, to meet the needs of patients and health care professionals.

In this key role, you will:

• To ensure confidentiality of patient information is maintained at all times.
• To ensure accurate maintenance and update of the patient/clinical management systems.
• To provide cover to the Department Helpdesk service: to answer all telephone enquiries and all other enquiries, and to ensure appropriate action is taken. To deal with all telephone enquiries from other sources.
• To ensure immediate despatch of supplementary folders to Wards for patient Emergency and patient Elective Admissions, ensuring that the supplementary folders have been appropriately prepared.

What You'll Bring

• Educated to standard grade.
• A knowledge of health records gained through 2 years experience and/or qualification at SVQ level 2, ECDL or equivalent.
• Customer care skills.
• Computer literate and keyboard skills.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Generous NHS pension scheme
  
• Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review
• Annual Leave - 27 Days increasing in line with service plus 8 days public holiday
• Paid sick leave increasing with length of service
• NHS discounts and more

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Janey Mitchell, Assistant RMS Manager on janey.mitchell@lanarkshire.scot.nhs.uk

If you have any questions about the recruitment process or require support with your application, contact Adam Thomson, Recruitment Administrator on Adam.Thomson@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email)

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.