Job Advert
Transforming Urgent Care: Join the Team at NHS Greater Glasgow & Clyde’s Interface Care Division
Business Support Manager
Agenda for Change Band 7
Base: CMB Building, QEUH Campus
NHS Greater Glasgow & Clyde is proud to be one of the UK’s largest healthcare systems. Right now, we’re embarking on one of Scotland’s most ambitious change programmes. Guided by our aim for Better Health, Better Care, Better Value, and a Better Workplace, we’re reimagining how urgent care is delivered for our communities.
At the heart of this transformation is our newly established Interface Care Division. This exciting division has been created to drive bold innovation, strengthen integration between primary and secondary care, and put patients firmly at the centre of everything we do.
Over the next three years, the division will lead a series of ground-breaking developments. These include our pioneering FNC+Plus care model, the launch of one of the UK’s largest Virtual Hospital with 1,000 virtual beds and clinics, the introduction of Electronic Triage at our hospital front doors, and the creation of Rapid Assessment & Care (RAaC) units to ensure patients receive timely and seamless support.
This is about more than improving services it’s about transforming the way care is experienced. By shifting the balance of care closer to home, enhancing patient pathways, and reducing delays, we will ensure people receive the right care, in the right place, at the right time.
Now is the perfect time to join us. Be part of a forward-thinking, values driven team that is shaping the future of urgent care across Greater Glasgow & Clyde and help us build a healthier, more connected system for all.
Key Responsibilities
Provide a high-quality business management service to the Senior Management Team
Lead on financial management, reporting, and budget oversight
Support workforce planning, performance management, and staff governance
Develop, implement, and monitor Divisional plans to ensure performance targets are achieved
Interpret complex data to inform decision-making and service improvements
Lead and support key projects, including policy implementation and service development initiatives
Develop and maintain systems and processes to monitor performance (e.g. iMatter, workforce metrics, risk registers)
Prepare reports, briefings, and presentations for senior leadership and Board-level meetings
Build and maintain strong working relationships with internal and external stakeholders
Skills & Experience
Advanced IT skills, including Microsoft Excel, Word, and PowerPoint
Experience in performance management, reporting, and data analysis
Ability to develop effective systems, processes, and improvement initiatives
Strong financial and resource management experience
Proven project management and organisational skills
Excellent analytical, communication, and influencing abilities
Experience supporting senior leaders and working at a strategic level
The ability to manage competing priorities and work autonomously in a fast-paced environment
What we offer:
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
For further information please contact Linda Sparks on email: Ashley Mclaren Ashley.Mclaren@nhs.scot
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
Details on how to contact the Recruitment Service is available on the Supporting Information document.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
For application portal/log-in issues, please contact Jobtrain support hub in the first instance.
Be part of the change. Together, we’re creating tomorrow’s care.