Job Advert
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The primary role of the post holder is to provide clerical support to the Health Visiting service. The post holder will work within clearly defined protocol and procedures, adhering to Board policies e.g. Health and Safety, Data Protection and Confidentiality. After initial induction and on the job training, the post holder will work with some supervision and guidance and assistance is available from Administrator. The post holder will have an appraisal in line with NHSGGC policy.
Essential: Standard Grade English. Good keyboard skills. Good written and verbal communication skills. Ability to work as part of a team. Ability to follow protocols for work areas and contribute to review of these protocols. Ability to prioritise workload and exercise initiative. Flexible
Desirable: Typing qualification. Experience of data input. Proficient in Microsoft Office particularly in word. Previous NHS Experience.
New employees will undertake an induction/training programme. This will be a minimum of 4 weeks depending on the department and location.
Post-holder:-
- must show competence in the basic use of computer packages evidenced by experience or formal qualification e.g. ECDL
- must show knowledge of working in an office environment and of operation of office equipment and systems. This may be through formal training or work experience.
- Requires good command of verbal and written English.
- Requires knowledge of organisation and department gained through prior experience within the organisation, induction or short period of orientation. Existing training and education will be supported by a period of orientation and induction to be completed within a period of 4 weeks.
The role:
The post provides clerical/administrative support to the C&F Team as required working flexibly within agreed procedures and protocols. This will include data input, record management, organisation of programme materials and general typing. The post holder will have frequent contact with the health visiting team and the team lead and will support the team lead in his/her duties. There will also be contact with other C&F teams, other NHSGG&C staff and external partners. At all times the post holder will be expected to act in a courteous and professional manner. New employees will undertake an induction/training programme. This will be a minimum of 4 weeks depending on the department and location.
This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).
Duration, Location, and Working Pattern:
- Location based in Parkhead Hub
- Permanent Contract
- Full-time position (37 hours per week)
- Please note the salary is Pro Rata for part time hours
Shift pattern
This is part of the NHS Scotland Reduced Working Week (RWW) introduced through the national pay deal, contracted hours reduced from 1st April with no impact on pay.
- Current Working Pattern: 32.56 (until 31st March): Monday–Friday: 08:30–15:30
- Working Pattern from 1st April 31.68hrs: Monday–Thursday: 08:30–15:30 (includes a 30‑minute lunch break) - Friday: 08:30–14:11 (no lunch break) or 08:30–14:41 (includes a 30‑minute lunch break)
Key responsibilities:
- Under the general direction of the Team lead, the post holder will be expected to undertake most or all of the following responsibilities:- General 1. Answering incoming calls and dealing with enquiries and transmission of messages to appropriate member(s) of the Team. Making outgoing calls to arrange meetings, room hire, organising resource deliveries
- Deal with telephone enquiries received from service clients and other staff members, responding to these or redirecting to another team member as required
- To receive staff/external visitors in a polite and helpful way and ensure they are dealt with appropriately and efficiently, respecting confidentiality at all times. Provide a clerical function to one or more office bases as required, respecting confidentiality at all times
- Provide administrative support to the Children and families Team ensuring an efficient and effective service is maintained and workload prioritized, including typing of letters, reports and supporting the health visitors, community nursery nurses and health care support workers
- Book rooms using electronic or paper formats and ensure that non-clinical rooms are set up appropriately
- Book interpreters as required for clinical appointments and meetings
- Arrange and amend appointments for patients by telephone, on instruction from Health visitors
- Provide general support to Team lead as appropriate to grade
- More responsibilities can be found in the job description attached
Knowledge, training, qualifications and/or experience required to do the job:
- Standard Grade English
- Good keyboard skills
- Good written and verbal communication skills
- Ability to work as part of a team
- Ability to follow protocols for work areas and contribute to review of these protocols
- Ability to prioritise workload and exercise initiative
- Flexible Desirable Keyboard skills
- Typing qualification
- Experience of data input Proficient in Microsoft Office particularly in word
- Previous NHS Experience Cash handling
- Car driver
- New employees will undertake an induction/training programme
- This will be a minimum of 4 weeks depending on the department and location
- Must show competence in the basic use of computer packages evidenced by experience or formal qualification e.g. ECDL
- must show knowledge of working in an office environment and of operation of office equipment and systems
- This may be through formal training or work experience
- requires good command of verbal and written English
- requires knowledge of organisation and department gained through prior experience within the organisation, induction or short period of orientation
- Existing training and education will be supported by a period of orientation and induction to be completed within a period of 4 weeks
What we offer:
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For an informal discussion, please contact:
Admin Officer, Lauren Keenan, Lauren.keenan@nhs.scot, 07483137995
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.