Job Advert
An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian across various sites as follows Aberdeen Maternity Hospital, Aberdeen Royal Infirmary, Royal Aberdeen Children’s Hospital and Woodend General Hospital.
We have a Band 2 Outpatient Receptionist post available as follows:
Monday to Friday, 36 Hours. Monday to Thursday 08:30 – 17:00, Friday 08:30 – 15:30. Please note that this is a relief post with no fixed desk, you will be moving to many areas providing coverage where needed.
We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department
The role will involve dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics, assisting clinic coordinators with booking appointments from outpatient waiting lists and any other general administrative duties.
Applicants must be able to demonstrate good customer service skills, polite telephone manner and be able to work as part of a team. You should have the ability to work well under pressure during times of staff shortages and a flexible approach to the needs of the department are essential.
Applicants must have the ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person. You should be well organised and methodical with excellent communication, interpersonal and IT skills to cope with the demands of a busy clinic reception.
Sponsorship: Please note that sponsorship cannot be offered for this post.
Please ensure that you read the job description and personal specification and tell us in the supporting, statement how your past experience relates to this role and why you think you should be considered.
Interviews are scheduled in person on 11th May 2026
For an informal discussion about the above post, please telephone Mandy Hay on 01224 558849 or Sam Brock on 01224 551364 or Nikita Boswell on 01224 554487.
ADDITIONAL INFORMATION FOR CANDIDATES
As from 1/4/26, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro-rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.
AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.
As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at gram.recruitment@nhs.scot.
Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.
You should apply for this post by completing the application process on Jobtrain.
DO NOT upload a CV as this will not be used for short listing purposes.
Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.
For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.
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Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.
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Once you have submitted your application form you will be unable to make any amendments.
Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Grampian.
**Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.**
NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.
As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.
