About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To act as the hub for a Lanarkshire-wide services which has been centralised at Hairmyres Hospital. It is a key post in complex communications chains and plays a critical role in the efficient and effective use of service resources in order to deliver what are extremely challenging targets.

In this key role, you will:

• Coordination of multi-disciplinary and complex departmental rota.
• Promote and ensure a high standard of patient scheduling within a centralised service.
• Assist in the provision of administrative support of external waiting list initiatives; insourcing and outsourcing.
• A comprehensive knowledge of NHSL systems to include Trakcare, Clinical Portal, SCI-Gateway, Milan and Microsoft packages.
• Coordination of community glaucoma service which involves overseeing the safe discharge of patients from secondary care into a community setting.
• Responsible for analysis and validation of outpatient elective waiting lists.
• Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
• Comprehensive knowledge of waiting lists and Waiting Times Targets to ensure clinics are booked effectively and sessions utilised to capacity.

What You'll Bring:

• HNC/SVQ III in Business Administration or equivalent experience.
• Medical Records experience, preferably within Ophthalmology.
• High level of proficiency in the use of Microsoft Office, Datix, and additional Software Systems, particularly PMS and ORMIS.
• Must be able to prioritise a heavy workload and work autonomously

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Lynn Riddell, Business Support Manager, Lynn.Riddell@lanarkshire.scot.nhs.uk

If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator on Lynn.Deas@lanarkshire.scot.nhs.uk