About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To provide reception service for patients in the Out of Hours service, ensuring that all calls and appointments are dealt with efficiently and in a professional manner.

The working pattern for this role is: Monday - Friday - 18.00-00.00 / 00.00-08.00 - Saturday/Sunday 08.00-16.00 / 16.00-00.00 / 00.00-08.00.

In this key role, you will:

• Liaise with Hub for any queries or problems.
• Liaise with service users arranging appointments, providing guidance on expectations during site visits.
• Arrange transport for patients on their return journey home.
• First point of contact screening & booking patients onto Adastra computer system.

What You'll Bring:

• Excellent communication skills including good telephone manner.
• Good Computer Skills.Able to work under pressure
• Ability to be flexible and adaptable to shift coverage.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Walter Finlayson, Admin Manager on Walter.Finlayson@lanarkshire.scot.nhs.uk

If you have any questions about the recruitment process or require support with your application, contact Marion Bisset, Recruitment Administrator on marion.bisset@lanarkshire.scot.nhs.uk

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.