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The post holder will provide leadership, focus and guidance to the Patient Access, performance and quality agenda for NHS Greater Glasgow and Clyde.
The key focus of the role is to scope, develop, and manage processes that will deliver waiting time targets and drive continuous improvements in service performance and quality across GGC. A key priority of the role is to ensure that all appropriate actions are enacted to systematically manage and reduce patient waits, ensuring delivery of national waiting times guarantees, targets and performance standards across each Acute Sector and Clinical Specialty.
The post holder will play a key role in creating and maintaining a supporting structure that enables the delivery of National Access Targets, along with performance and quality, ensuring productive links are established with Acute General Managers and Clinical Service Managers. They will work closely with Acute operational teams to ensure waiting time recovery objectives are met while maintaining a high standard of service quality for patients.
The post holder will lead and coordinate the delivery of services using the private sector for in-sourced and out-sourced contracts from initial business case through to post-award monitoring, ensuring quality, efficiency and compliance at all stages. The post holder will act in a monitoring and compliance role for the Head of Access to ensure appropriate measurement of performance, quality and consideration for improvement or change.
The Acute Access Manager Performance and Quality must be cognisant of the impact of changes on both operational service delivery and the organisation’s ability to meet national and local performance measures such as waiting times.
The post holder will utilise project management skills to lead on and deliver with colleagues the project objectives as well as initiating and contributing to service redesign/ transformation for achievement and maintenance of Acute Divisional operational targets and modernisation of acute care delivery. It is anticipated that the post holder will be primarily office-based to support the Head of Access and to develop team working.
If you would like to find out more about this role before applying, please contact Kathryn Smillie, Head of Access, NHS Greater Glasgow and Clyde on email: Kathryn.smillie2@nhs.scot for a confidential discussion
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
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From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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