Director of Unscheduled Care

Director of Unscheduled Care

Fixed Term or Secondment for up to 12 months

Indicative Grade F - (£115,682 - £153,149)

Please note: The grade for this post is indicative and subject to approval.

The Director of Unscheduled Care provides system wide, corporate leadership and Board level accountability for the performance, improvement and transformation of Unscheduled Care services across NHS Greater Glasgow and Clyde.

Operating at Board level, this is a non-operational role, providing strategic leadership, expert advice, support and constructive challenge to Acute Directors and Sector leadership teams. The post holder will set strategic direction and ensure robust governance, assurance and escalation arrangements are in place to secure sustained improvement in access, patient flow, quality, safety and patient experience.

The role will ensure delivery of national Unscheduled Care standards and local performance expectations, whilst enabling effective whole-system working across acute, community and Health and Social Care Partnership interfaces.

About NHS Greater Glasgow and Clyde

NHS Greater Glasgow and Clyde is one of the largest healthcare organisations in the UK. We provide services across 35 hospitals and more than 50 health centres and clinics, including 10 major acute hospitals.

We also deliver regional services for 2.2 million people across the West of Scotland and provide 42 national services. Working closely with six Health and Social Care Partnerships, local authorities, universities and research institutions, we play a vital role in healthcare education, research and innovation.

Unscheduled Care is a high-profile and politically sensitive area, subject to significant public, regulatory and national scrutiny. This role will have a direct impact on organisational performance, patient outcomes and system sustainability.

Key Responsibilities

• Provide corporate and system-wide leadership for Unscheduled Care, driving sustained improvement in performance, quality, safety, efficiency and patient experience.
• Develop and oversee strategic Unscheduled Care improvement plans aligned to national standards and the Board’s Annual Operating Plan.
• Establish and lead robust governance, assurance and performance management arrangements, including escalation and recovery processes.
• Analyse complex data relating to demand, capacity and patient flow to identify risks and improvement opportunities.
• Provide expert advice, support and constructive challenge to Acute Directors and Sector leadership teams.
• Work in close partnership with Finance colleagues to ensure plans are affordable, sustainable and deliver best value.
• Act as the Board’s senior lead for engagement with Scottish Government and national bodies in relation to Unscheduled Care performance and recovery.
• Lead Board-level improvement programmes, including capacity management and pathway redesign across acute, community and social care services.
• Report on performance, risks and progress to senior governance forums.
• Contribute to corporate planning, service redesign and transformation activity.
• Promote whole-system collaboration across Acute Services and Health and Social Care Partnerships.
• Lead, develop and support staff within the Unscheduled Care portfolio, fostering a high-performing and inclusive culture.

We are seeking an experienced, credible and values-driven senior leader who can operate effectively at Board level within a complex and high-pressure environment.

Essential requirements include:

• Educated to degree level or equivalent (postgraduate qualification desirable)
• Significant senior management experience, preferably within the NHS or a comparable complex organisation
• A demonstrable track record of delivering performance improvement and service transformation
• Strong strategic, analytical and leadership capability
• Excellent interpersonal and influencing skills, with the ability to build credibility and trust at senior levels
• Experience of leading change in high-profile and politically sensitive environments
• A commitment to person-centred care, quality improvement and staff wellbeing

Find out more

For further details on the key responsibilities and requirements of the role, please refer to the Job Description and Person Specification within the Candidate Information Pack.

If you would like an informal, confidential conversation before applying, you are very welcome to get in touch:

Jann Gardner Chief Executive, NHS Greater Glasgow & Clyde

Telephone: 0141 201 4642 Email: jann.gardner@nhs.scot

Equality and Inclusion

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have. Applications are welcome from UK, EEA and non-EEA candidates.

If you have a disability or long-term health condition, we are committed to providing reasonable adjustments throughout the recruitment process and in employment.

For recruitment support or adjustments, please contact:Heather.Silvester@nhs.scot