Safety Operative

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

The Operational Safety Team within the Forensic Directorate—particularly at Rowanbank Clinic—plays a vital role in ensuring the safety of patients, staff, and the wider public. This is achieved by maintaining a secure, supportive environment that balances essential security with the creation of a therapeutic milieu.

Safety operatives must be able to work effectively as part of a team to deliver agreed security standards, policies, and procedures within the unit. They should also be capable of working without direct supervision when required. Experience in a security and/or customer‑focused environment is essential, along with strong customer‑care skills, competence in operating switchboard/telephone systems, and an awareness of disability needs.

NHS Greater Glasgow and Clyde (NHSGGC) may be able to provide visa sponsorship for certain roles, subject to the post meeting the relevant eligibility criteria. Sponsorship is not guaranteed and will be determined on a case-by-case basis following interview and during the pre-employment verification process. Applicants must state their current right to work in their application.

Please see below for more details:

Skilled Worker visa and Health and Care Worker visa

Duration, Location, and Working Pattern:

Full-time, permanent

Base location - Rowanbank Clinic

Shift Pattern - Long days/Nights working 7 over 14

Key responsibilities:

• Maintain a safe and secure environment
• Provide a high‑quality security service within Rowanbank Clinic
• Act as a first point of contact for patients, staff and visitors to Rowanbank Clinic and ensure queries are dealt with or redirected to the relevant person
• Ensure that all persons entering and leaving are authorised to do so
• Ensure all staff, visitors and vehicles entering and leaving the Clinic are monitored and recorded as per Rowanbank Operational Policies, and when physically necessary, are searched and/or escorted
• Ensure security and safety are maintained through the direct supervision and escorting of contractors and visitors
• Monitor and respond to system alarms by investigating reasons, initiating responses and monitoring responses where appropriate
• Assist the Team Leader in streamlining the use of Reception, Control Room and Community Centre
• Be required to have effective communication and interpersonal skills, and be able to remain calm in emergencies

Knowledge, training, qualifications and/or experience required to do the job:

• Experience working in a security and/or customer‑focused environment
• Competence in customer care skills
• Ability to operate switchboard/telephone systems
• Disability awareness
• Ability to work within a team and occasionally without direct supervision
• Effective communication and interpersonal skills
• Ability to remain calm in emergencies

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Emma McGowan, Acting Operational Safety coordinator - Emma-Louise.McGowan@nhs.scot - 0141 2326400

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of responses. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.