OPLA Support Secretary

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

An exciting opportunity has arisen to join NHS Greater Glasgow and Clyde as a Band 3 OPLA Support Secretary within the Plastic Surgery & Burns Service at Glasgow Royal Infirmary. This is a key administrative role supporting the safe, effective delivery of outpatient local anaesthetic procedures, working closely with clinical and administrative teams. You will play a vital role in coordinating patient pathways, ensuring timely access to care and a positive patient experience. NHSGGC offers a supportive and inclusive working environment where your contribution directly impacts patient care and service delivery. This is an excellent opportunity to develop your administrative skills within a busy surgical setting while being part of one of the largest NHS organisations in the UK.

Duration, Location, and Working Pattern:

Part-Time, Permanent

Base Location: Glasgow Royal Infirmary

Shift Pattern: To be confirmed

Please note the salary is Pro Rata for part-time hours.

Key responsibilities:

• Book OPLA procedures and coordinate patient appointments in line with clinical priority and waiting time targets
• Manage and maintain waiting lists, including validation, updates and TCI processes, to maximise theatre utilisation
• Communicate with patients via telephone, email, letter and SMS, ensuring all outcomes are accurately recorded on TrakCare
• Book procedures on OPERA and ensure all associated admission documentation and patient pathways are completed
• Support diary management to ensure theatre lists are planned and escalate capacity issues where required
• Liaise effectively with clinical teams, administrative colleagues and external contacts to support efficient service delivery
• Maintain accurate patient records, ensuring confidentiality and compliance with relevant policies and procedures

Knowledge, training, qualifications and/or experience required to do the job:

• HNC or SVQ Level III in Secretarial Studies, Business Administration or equivalent experience in a relevant role
• Proven administrative experience, ideally within a healthcare or surgical booking environment
• Proficient in Microsoft Office packages, including Outlook, Word, Excel and Teams
• Experience or working knowledge of NHS systems such as TrakCare, OPERA or similar patient management systems
• Excellent organisational skills with the ability to prioritise workload and meet competing demands
• Strong communication and interpersonal skills with the ability to handle sensitive information with tact and confidentiality
• Accurate keyboard and data entry skills with strong attention to detail and ability to work independently or as part of a team

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Shantelle Fitzpatrick, Admin/Waiting List Manager - shantelle.fitzpatrick@nhs.scot - 07946021828

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of responses. Please submit your application form as soon as possible.

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NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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