Job Advert
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Administration Assistant & Receptionist Band 2
£26,696 - £28,988 plus shift enhancements.
Duration - 36hrs per week – SHIFT WORK over 24 Hour / 7 Days per week service.
Department - REAS Administration
Royal Edinburgh Building / Royal Edinburgh Hospital
An exciting opportunity has arisen within the Administration Team of NHS Lothian, Royal Edinburgh and Associated Services (REAS). This service incorporates all areas within the Royal Edinburgh Hospital including Mental Health Assessment Service (MHAS). The Reception Team cover a wide ranging and varied administrative workload required supporting all the services and ensuring safe and efficient running work required. The post holder will be required to work the following shifts (0700-1630HRS / 0830-1800HRS / 1400-2330HRS / 2300-0830HRS) Monday to Sunday on a rotational basis and in relation to service requirements. The role requires excellent customer service skills, a professional and positive approach to completing daily duties and operational needs, day to day administration within wards, dealing with incoming calls and enquiries for vulnerable patient group, other health professionals and third-party sectors.
A friendly manner with good, appropriate interaction evident. Evidence excellent written and verbal communication skills, with the ability to empathise. Demonstrates the ability to develop and maintain positive working relationships with colleagues and patients. Is highly motivated and adaptable to change and have a flexible approach and attitude to covering shifts, in order to support service demand.
Be able to work independently or part of a team and demonstrative a good level of initiative. Demonstrate experience of working under pressure and in stressful situations
REAS provides a range of Mental Health services to the population of Lothian and other Boards within Scotland. A number of these services are provided on the Royal Edinburgh Hospital (REH) site.
Informal enquiries to: Magda Pietrzak (REAS Administration Team Leader), Tel: 0131 286 9384
Email: magda.pietrzak@nhslothian.scot.nhs.uk
Please do not apply for this position if the shifts mentioned under duties and responsibilities are not suitable as this is a service requirement.
This position does not offer visa sponsorship.
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- Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
- Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
- Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found in the further information for this vacancy.
Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.
This post requires the post holder to have a PVG Scheme membership/record. If the post holder is not a current PVG member for the required regulatory group (i.e. child and/or adult) then an application will need to be made to Disclosure Scotland and deemed satisfactory before they can begin in post.
Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: Disclosure Scotland Changes.
We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.