About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To provide a comprehensive administrative service to the medical and nursing teams within the ward environment

Days of work to be confirmed but Hours of work are 15.00pm -18.30pm or 16.00pm- 19.30pm

In this key role, you will:

Provide a high quality administrative service for the medical and nursing staff to ensure efficiency in patient care.

Ensure availability of case notes at the time of patient admission, which may involve liaising with other hospitals.

Deal with telephone and face-to-face enquiries from all staff groups, patients, relatives, carers providing information directly and prioritising queries as appropriate ensuring efficiency and effectiveness of service delivery.

Responsible for arranging review appointments for the appropriate clinic and arranging transport to facilitate the patient journey.

Responsible for ensuring all blood reports. X-ray reports, nursing kardex and all relevant correspondence are filed in case notes after being signed by a doctor.

Responsible for ordering stationery to ensure adequate resources are available for the team.

Maintaining patient files ensuring information is accurate and up to date. Provide data entry service for nursing staff as and when required.

Manage all ward mail, responding where appropriate and directing/prioritising to assist in the efficiency of the service delivery

Ensure discharge letters are completed and coded timeously. Provide information and advice to patients and relatives regarding admissions and appointments.

Ensure patient management system is maintained on a real time basis

What You'll Bring:

Good basic education.

Basic understanding of office procedures.

Proficient in use of Software systems.

Good organisational and communication skills

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Amanda Caulfield, Operational Admin Manager on amanda.caulfield@lanarkshire.scot.nhs.uk

If you have any questions about the recruitment process or require support with your application, contact David Murray, Recruitment Administrator on david.murray3@lanarkshire.scot.nhs.uk